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[data-theme]:not([data-theme]),[data-theme=light] :host:not([data-theme]),[data-theme=light] :root:not([data-theme]),[data-theme=light] [data-theme]:not([data-theme]),:host[data-theme=light],:root[data-theme=light],[data-theme][data-theme=light]{--chakra-colors-chakra-body-text:var(--chakra-colors-gray-800);--chakra-colors-chakra-body-bg:var(--chakra-colors-white);--chakra-colors-chakra-border-color:var(--chakra-colors-gray-200);--chakra-colors-chakra-inverse-text:var(--chakra-colors-white);--chakra-colors-chakra-subtle-bg:var(--chakra-colors-gray-100);--chakra-colors-chakra-subtle-text:var(--chakra-colors-gray-600);--chakra-colors-chakra-placeholder-color:var(--chakra-colors-gray-500);}.chakra-ui-dark :host:not([data-theme]),.chakra-ui-dark :root:not([data-theme]),.chakra-ui-dark [data-theme]:not([data-theme]),[data-theme=dark] :host:not([data-theme]),[data-theme=dark] :root:not([data-theme]),[data-theme=dark] [data-theme]:not([data-theme]),:host[data-theme=dark],:root[data-theme=dark],[data-theme][data-theme=dark]{--chakra-colors-chakra-body-text:var(--chakra-colors-whiteAlpha-900);--chakra-colors-chakra-body-bg:var(--chakra-colors-gray-800);--chakra-colors-chakra-border-color:var(--chakra-colors-whiteAlpha-300);--chakra-colors-chakra-inverse-text:var(--chakra-colors-gray-800);--chakra-colors-chakra-subtle-bg:var(--chakra-colors-gray-700);--chakra-colors-chakra-subtle-text:var(--chakra-colors-gray-400);--chakra-colors-chakra-placeholder-color:var(--chakra-colors-whiteAlpha-400);}<\/style><style data-emotion=\"css-global fubdgu\">html{line-height:1.5;-webkit-text-size-adjust:100%;font-family:system-ui,sans-serif;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;-moz-osx-font-smoothing:grayscale;touch-action:manipulation;}body{position:relative;min-height:100%;margin:0;font-feature-settings:\"kern\";}:where(*, *::before, 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select){text-transform:none;}:where(\n button::-moz-focus-inner,\n [type=\"button\"]::-moz-focus-inner,\n [type=\"reset\"]::-moz-focus-inner,\n [type=\"submit\"]::-moz-focus-inner\n ){border-style:none;padding:0;}fieldset{padding:0.35em 0.75em 0.625em;}legend{box-sizing:border-box;color:inherit;display:table;max-width:100%;padding:0;white-space:normal;}progress{vertical-align:baseline;}textarea{overflow:auto;}:where([type=\"checkbox\"], [type=\"radio\"]){box-sizing:border-box;padding:0;}input[type=\"number\"]::-webkit-inner-spin-button,input[type=\"number\"]::-webkit-outer-spin-button{-webkit-appearance:none!important;}input[type=\"number\"]{-moz-appearance:textfield;}input[type=\"search\"]{-webkit-appearance:textfield;outline-offset:-2px;}input[type=\"search\"]::-webkit-search-decoration{-webkit-appearance:none!important;}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit;}details{display:block;}summary{display:-webkit-box;display:-webkit-list-item;display:-ms-list-itembox;display:list-item;}template{display:none;}[hidden]{display:none!important;}:where(\n blockquote,\n dl,\n dd,\n h1,\n h2,\n h3,\n h4,\n h5,\n h6,\n hr,\n figure,\n p,\n pre\n ){margin:0;}button{background:transparent;padding:0;}fieldset{margin:0;padding:0;}:where(ol, ul){margin:0;padding:0;}textarea{resize:vertical;}:where(button, [role=\"button\"]){cursor:pointer;}button::-moz-focus-inner{border:0!important;}table{border-collapse:collapse;}:where(h1, h2, h3, h4, h5, h6){font-size:inherit;font-weight:inherit;}:where(button, input, optgroup, select, textarea){padding:0;line-height:inherit;color:inherit;}:where(img, svg, video, canvas, audio, iframe, embed, object){display:block;}:where(img, video){max-width:100%;height:auto;}[data-js-focus-visible] :focus:not([data-focus-visible-added]):not(\n [data-focus-visible-disabled]\n ){outline:none;box-shadow:none;}select::-ms-expand{display:none;}:root,:host{--chakra-vh:100vh;}@supports (height: -webkit-fill-available){:root,:host{--chakra-vh:-webkit-fill-available;}}@supports (height: -moz-fill-available){:root,:host{--chakra-vh:-moz-fill-available;}}@supports (height: 100dvh){:root,:host{--chakra-vh:100dvh;}}<\/style><style data-emotion=\"css-global 14xbed4\">body{font-family:var(--chakra-fonts-body);color:var(--chakra-colors-chakra-body-text);background:var(--chakra-colors-chakra-body-bg);transition-property:background-color;transition-duration:var(--chakra-transition-duration-normal);line-height:var(--chakra-lineHeights-base);}*::-webkit-input-placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*::-moz-placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*:-ms-input-placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*::placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*,*::before,::after{border-color:var(--chakra-colors-chakra-border-color);}html,body{font-family:var(--chakra-fonts-body);font-weight:500;}#__next{height:100%;}:not(.chakra-dont-set-collapse)>.chakra-collapse{overflow:initial!important;}.ProseMirror{outline:0 none;}<\/style><style data-emotion=\"css 6rnmr9\">.css-6rnmr9{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-align-self:stretch;-ms-flex-item-align:stretch;align-self:stretch;position:relative;height:100%;}<\/style><div class=\"css-6rnmr9\"><style data-emotion=\"css-global 6p8nl5 animation-1sld7a4 animation-16z1uo4 animation-1sld7a4 animation-16z1uo4 animation-1sld7a4 animation-16z1uo4 animation-1sld7a4 animation-16z1uo4 animation-yjfgth animation-1sld7a4 animation-16z1uo4\">.card-content{height:100%;outline-width:0px;line-height:calc(var(--line-height-body) * (var(--card-font-scale, 1) * var(--zoom-level, 1) + 1) \/ 2);letter-spacing:var(--letter-spacing-body);--block-margin:calc(1.125em * var(--card-font-scale, 1) * var(--zoom-level, 1));--grid-border:1px;--grid-padding:1.22em;}.card-content.is-focused .is-empty [data-placeholder]::after{content:attr(data-placeholder);position:absolute;top:0px;opacity:0.25;pointer-events:none;left:0px;width:100%;color:var(--heading-color);line-clamp:1px;text-overflow:ellipsis;overflow:hidden;box-orient:vertical;word-break:break-all;height:100%;white-space:nowrap;}.card-content.is-focused .is-empty [data-multiline-placeholder]{position:relative;}.card-content.is-focused .is-empty [data-multiline-placeholder]::after{content:attr(data-multiline-placeholder);position:relative;top:0px;opacity:0.25;pointer-events:none;left:0px;width:100%;color:inherit;line-clamp:0;text-overflow:ellipsis;overflow:hidden;box-orient:vertical;word-break:normal;height:100%;white-space:normal;}.card-content.is-focused .is-empty [data-multiline-placeholder] >[data-node-view-content-inner]{position:absolute;width:100%;min-height:1em;}.card-content .block-card.expandable-node-selected .expandable-selected{-webkit-animation:animation-16z1uo4 3000ms ease-in-out forwards;animation:animation-16z1uo4 3000ms ease-in-out forwards;}.card-content .block-card.expandable-node-reset .expandable-selected{-webkit-animation:animation-1sld7a4;animation:animation-1sld7a4;}.card-content .block{margin-top:var(--block-margin);margin-bottom:var(--block-margin);font-family:var(--body-font);font-weight:var(--body-font-weight);color:var(--body-color);}.card-content.is-nested{display:grid;-webkit-animation:animation-yjfgth 225ms ease-out forwards;animation:animation-yjfgth 225ms ease-out forwards;}.card-content.is-full-width .block.is-full-width{width:var(--full-width);position:relative;left:50%;-webkit-transform:translateX(-50%);-moz-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);}.card-content [data-node-view-content-inner=\"cardLayoutItem\"] >.first-block,.card-content [data-node-view-content-inner=\"card\"] >.first-block{margin-top:0em;}.card-content [data-node-view-content-inner=\"cardLayoutItem\"] 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mark.highlight{color:var(--chakra-colors-black);--link-color:black;background-color:var(--highlight-color);border-radius:0.125em;-webkit-padding-start:.05em;padding-inline-start:.05em;-webkit-padding-end:.05em;padding-inline-end:.05em;-webkit-margin-start:-.05em;margin-inline-start:-.05em;-webkit-margin-end:-.05em;margin-inline-end:-.05em;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.card-content span.textColor{color:var(--text-color, var(--body-color));}.card-content .block-numbered li::before{color:var(--list-marker-text-color, var(--body-color));}.card-content .block-bullet li::marker{color:var(--list-marker-text-color, var(--body-color));}.card-content .block-bullet,.card-content .block-numbered,.card-content .block-todo{margin:0px;margin-bottom:calc(0.35em * var(--card-font-scale, 1) * var(--zoom-level, 1));text-align:start;}.card-content .block-bullet.first-block,.card-content .block-numbered.first-block,.card-content 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1.6em);position:relative;}.card-content ol.block-numbered[indent=\"6\"] li[data-node-view-content]::before{position:absolute;inset-inline-start:-1.6em;content:attr(data-list-counter) \".\";}.card-content ol.block-numbered[indent=\"7\"] li[data-node-view-content]{-webkit-margin-start:calc(8 * 1.6em);margin-inline-start:calc(8 * 1.6em);position:relative;}.card-content ol.block-numbered[indent=\"7\"] li[data-node-view-content]::before{position:absolute;inset-inline-start:-1.6em;content:attr(data-list-counter) \".\";}.card-content ol.block-numbered[indent=\"8\"] li[data-node-view-content]{-webkit-margin-start:calc(9 * 1.6em);margin-inline-start:calc(9 * 1.6em);position:relative;}.card-content ol.block-numbered[indent=\"8\"] li[data-node-view-content]::before{position:absolute;inset-inline-start:-1.6em;content:attr(data-list-counter) \".\";}.card-content ul.block-bullet[indent=\"0\"] li[data-node-view-content]{list-style:disc;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(1 * 1.6em - 0.4em);margin-inline-start:calc(1 * 1.6em - 0.4em);}.card-content ul.block-bullet[indent=\"0\"] li[data-node-view-content]::after{-webkit-padding-start:0.4em;padding-inline-start:0.4em;}.card-content ul.block-todo[indent=\"0\"] li.todo{-webkit-margin-start:calc(1 * 1.6em);margin-inline-start:calc(1 * 1.6em);list-style:none;}.card-content ul.block-todo[indent=\"0\"] .chakra-checkbox__control{inset-inline-start:-1.6em;}.card-content ul.block-bullet[indent=\"1\"] li[data-node-view-content]{list-style:circle;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(2 * 1.6em - 0.4em);margin-inline-start:calc(2 * 1.6em - 0.4em);}.card-content ul.block-bullet[indent=\"1\"] li[data-node-view-content]::after{-webkit-padding-start:0.4em;padding-inline-start:0.4em;}.card-content ul.block-todo[indent=\"1\"] li.todo{-webkit-margin-start:calc(2 * 1.6em);margin-inline-start:calc(2 * 1.6em);list-style:none;}.card-content ul.block-todo[indent=\"1\"] .chakra-checkbox__control{inset-inline-start:-1.6em;}.card-content ul.block-bullet[indent=\"2\"] li[data-node-view-content]{list-style:square;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(3 * 1.6em - 0.4em);margin-inline-start:calc(3 * 1.6em - 0.4em);}.card-content ul.block-bullet[indent=\"2\"] li[data-node-view-content]::after{-webkit-padding-start:0.4em;padding-inline-start:0.4em;}.card-content ul.block-todo[indent=\"2\"] li.todo{-webkit-margin-start:calc(3 * 1.6em);margin-inline-start:calc(3 * 1.6em);list-style:none;}.card-content ul.block-todo[indent=\"2\"] .chakra-checkbox__control{inset-inline-start:-1.6em;}.card-content ul.block-bullet[indent=\"3\"] li[data-node-view-content]{list-style:disc;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(4 * 1.6em - 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var(--accent-color));--shape-fill-opacity:1;--shape-fill-svg:url(#theme-accent-gradient-linear) var(--accent-color);--shape-fill-svg-rtl:url(#theme-accent-gradient-linear-rtl) var(--accent-color);--shape-fill-svg-dim:var(--accent-color-dim);--shape-fill-svg-light:var(--accent-color-light);--shape-fill-text-color:#000;--accent-color-dim:#927500ff;--accent-color-light:#c5a822ff;--shape-shadow:none;--clickable-shadow:0 0.25em 0.375em -0.0625em rgba(0, 0, 0, 0.1),0 0.125em 0.25em -0.0625em rgba(0, 0, 0, 0.06);--body-font:\"DM 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gk749a\">.css-gk749a{position:absolute;inset:0px;outline-offset:-2px;-webkit-backdrop-filter:var(--card-backdrop-filter);backdrop-filter:var(--card-backdrop-filter);background-color:var(--card-background-color);background-image:var(--card-background-image);border-radius:0px;}<\/style><div class=\"card-body-background css-gk749a\" contentEditable=\"false\" data-export-master=\"true\"><\/div><style data-emotion=\"css tiu1p0\">.css-tiu1p0{width:var(--card-width);max-width:100%;position:relative;cursor:auto;color:var(--body-color);}.css-tiu1p0 >.card-content{counter-reset:footnote;}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"]{display:grid;-webkit-align-items:stretch;-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch;-webkit-box-pack:stretch;-ms-flex-pack:stretch;-webkit-justify-content:stretch;justify-content:stretch;min-height:100%;transition-duration:225ms;transition-property:grid-template-rows,grid-template-columns,min-height;grid-template-columns:1fr;grid-template-rows:1fr;grid-template-areas:\"body\";}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"] >[data-layout-item-id=\"body\"]{grid-area:body;}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"] >.node-cardLayoutItem >[data-node-view-wrapper] >.card-layout-cell-bg >[data-node-view-content]{padding:var(--card-inner-padding);}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"] >.node-cardLayoutItem >[data-node-view-wrapper] >.card-layout-cell-bg >[data-node-view-content] >[data-node-view-content-inner]{max-width:var(--max-content-width);margin:auto;}.css-tiu1p0:hover >.card-height-guide,.css-tiu1p0[data-hover] >.card-height-guide{opacity:1;}<\/style><div class=\"card-layout css-tiu1p0\" spellCheck=\"false\"><style data-emotion=\"css 15maf5o\">.css-15maf5o{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:start;-webkit-box-align:start;-ms-flex-align:start;align-items:start;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:var(--chakra-space-1-5);position:absolute;left:var(--chakra-space-8);right:var(--chakra-space-2-5);z-index:11;top:var(--chakra-space-3);pointer-events:none;}<\/style><div class=\"chakra-stack css-15maf5o\" data-card-overlay-ui=\"true\" contentEditable=\"false\"><style data-emotion=\"css 17xejub\">.css-17xejub{-webkit-flex:1;-ms-flex:1;flex:1;justify-self:stretch;-webkit-align-self:stretch;-ms-flex-item-align:stretch;align-self:stretch;}<\/style><div class=\"css-17xejub\"><\/div><div class=\"css-17xejub\"><\/div><\/div><div dir=\"ltr\" class=\"card-content is-full-width is-borderless\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"card\" style=\"white-space:inherit\"><div data-pos=\"2\" class=\"react-renderer node-cardAccentLayoutItem animatable-on-load animatable-on-load-atom animatable-on-load-accent\" draggable=\"true\" data-layout-item-id=\"accent\" STYLE=\"white-space: inherit;undefined\"><\/div><div data-pos=\"3\" class=\"react-renderer node-cardLayoutItem\" data-layout-item-id=\"body\" STYLE=\"white-space: inherit;undefined\"><div dir=\"ltr\" as=\"div\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1jw19ud\">.css-1jw19ud{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:100%;height:100%;position:relative;border-radius:var(--card-border-radius);-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:var(--card-vertical-align);-ms-flex-pack:var(--card-vertical-align);-webkit-justify-content:var(--card-vertical-align);justify-content:var(--card-vertical-align);}<\/style><div data-content-reference=\"true\" class=\"card-layout-cell-bg css-1jw19ud\" data-selection-ring=\"true\" data-selection-background=\"true\"><div as=\"div\" style=\"white-space:pre-wrap;width:100%\" data-node-view-content=\"\"><div data-node-view-content-inner=\"cardLayoutItem\" style=\"white-space:inherit\"><div data-pos=\"4\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading first-block first-block-in-card\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;text-align:left;align-items:flex-start;--flex-align:flex-start\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"1\" data-placeholder=\"Untitled card\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self-left, --descendant-align-self)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\"><b>What is RAG (Retrieval-Augmented Generation)? A Practical Guide with a Customer Service Example (with Code)<\/b><\/div><\/div><\/div><\/div><div data-pos=\"113\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" data-font-size=\"lg\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\"><b>If you've been working with LLMs, you've probably realized something quickly: they're powerful\u2014but they don't <\/b><b><em>know your business<\/em><\/b><b>. That's where RAG (Retrieval-Augmented Generation) comes in.<\/b><\/div><\/div><\/div><\/div><div data-pos=\"304\" class=\"react-renderer node-gridLayout block block-gridLayout\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css z1fkfg\">.css-z1fkfg{display:grid;grid-gap:var(--grid-border);position:relative;grid-template-columns:50% 50%;}<\/style><div class=\"grid-col-controls css-z1fkfg\" data-selection-ring=\"true\"><div class=\"layout-content\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"gridLayout\" style=\"white-space:inherit\"><div data-pos=\"305\" class=\"react-renderer node-gridCell animatable-on-load\" STYLE=\"white-space: inherit;undefined\"><div class=\"grid-cell\" style=\"white-space:normal;position:relative;--card-background-color:#0e6051;--card-background-image:none;--card-border-color:#ffd925;--card-backdrop-filter:none;--card-border:var(--card-border-width) solid var(--card-border-color);--card-border-width:0.25em;--card-border-radius:2em;--card-shadow-distance:0.7em;--card-border-shadow:0 0 0 0.25em #ffd925;--card-box-shadow:var(--card-shadow-distance) var(--card-shadow-distance) 0 0 var(--card-border-color);--card-shadow:0 0 0 0.25em #ffd925, var(--card-shadow-distance) var(--card-shadow-distance) 0 0 var(--card-border-color);--clickable-background-color:#41938499;--box-border-radius:1.25em;--shape-border-width:0.0625em;--line-thickness:max(round(0.125em, 1px), 1px);--button-border-radius:0.375em;--shape-bg-image:var(--accent-gradient-background);--shape-bg-color-alpha:#fcf4cfff;--shape-bg-color-alpha-dim:#fdf7ddff;--shape-bg-color-alpha-light:#fbf1c1ff;--shape-bg-color:#fcf4cfff;--shape-border-color:#e2dab5ff;--shape-text-color:#000;--line-color:#e2dab5ff;--shape-bg-image-svg:url(#theme-accent-background-gradient-linear);--shape-bg-image-svg-rtl:url(#theme-accent-background-gradient-linear-rtl);--shape-fill:var(--accent-gradient-fill, var(--accent-color));--shape-fill-opacity:1;--shape-fill-svg:url(#theme-accent-gradient-linear) var(--accent-color);--shape-fill-svg-rtl:url(#theme-accent-gradient-linear-rtl) var(--accent-color);--shape-fill-svg-dim:var(--accent-color-dim);--shape-fill-svg-light:var(--accent-color-light);--shape-fill-text-color:#000;--accent-color-dim:#c5a822ff;--accent-color-light:#927500ff;--shape-shadow:none;--clickable-shadow:0 0.25em 0.375em -0.0625em rgba(0, 0, 0, 0.1), 0 0.125em 0.25em -0.0625em rgba(0, 0, 0, 0.06);--body-font:"DM Sans";--heading-font:"Inter";--heading-font-weight:700;--body-font-weight:400;--letter-spacing-body:0.03em;--letter-spacing-heading:-0.01em;--line-height-body:1.5;--line-height-heading:1.25;--accent-color:#ac8f09;--accent-color-readable:#f5d43dff;--accent-color-background-muted:#493c04ff;--expandable-hover-background:#f5d43d1a;--neutral-border-color:var(--chakra-colors-whiteAlpha-400);--neutral-background-color:#1b6d5eff;--button-color:#f5d43dff;--button-color-inverted:#000;--link-color:#f5d43dff;--link-color-hover:#f2c90dff;--link-box-shadow:0 0 0px 3px #f5d43dff;--body-color:#FFFFFF;--body-color-muted:#ffffff80;--body-color-inverted:#000;--link-color-inverted:#000;--highlight-color-dark:var(--body-color);--highlight-color-light:var(--body-color-inverted);--highlight-link-color-hover-dark:#e6e6e6ff;--highlight-link-color-hover-light:#1a1a1aff;--heading-color:#FFFFFF;--card-color:#0e6051;--card-color-mask:#0e6051cc;--placeholder-button-bg-color:var(--chakra-colors-gray-700);--placeholder-button-bg-hover-color:var(--chakra-colors-gray-600);--placeholder-button-text-color:var(--chakra-colors-gray-300);--placeholder-button-text-hover-color:var(--chakra-colors-gray-200);margin:0 0.5em;padding-inline-start:1em;padding-inline-end:1em;background-color:var(--card-background-color);border-radius:var(--card-border-radius)\" data-selection-ring=\"true\" data-node-view-wrapper=\"\"><div data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"gridCell\" style=\"white-space:inherit\"><div data-pos=\"306\" class=\"react-renderer node-heading animatable-on-load block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">What is RAG (in simple terms)?<\/div><\/div><\/div><\/div><div data-pos=\"338\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">RAG is a pattern where an LLM:<\/div><\/div><\/div><\/div><ol data-pos=\"370\" class=\"react-renderer node-numbered animatable-on-load block block-numbered\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-list-counter=\"1\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"numbered\" style=\"white-space:inherit\"><b>Retrieves relevant data<\/b> from your own sources (SQL, documents, APIs)<\/div><\/li><\/div><\/ol><ol data-pos=\"440\" class=\"react-renderer node-numbered animatable-on-load block block-numbered\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-list-counter=\"2\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"numbered\" style=\"white-space:inherit\"><b>Augments the prompt<\/b> with that data<\/div><\/li><\/div><\/ol><ol data-pos=\"476\" class=\"react-renderer node-numbered animatable-on-load block block-numbered\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-list-counter=\"3\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"numbered\" style=\"white-space:inherit\"><b>Generates a response grounded in reality<\/b><\/div><\/li><\/div><\/ol><div data-pos=\"518\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">In short: <em>RAG = LLM + your database + context injection<\/em><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"576\" class=\"react-renderer node-gridCell animatable-on-load\" STYLE=\"white-space: inherit;undefined\"><div class=\"grid-cell\" style=\"white-space:normal;position:relative\" data-selection-ring=\"true\" data-node-view-wrapper=\"\"><div data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"gridCell\" style=\"white-space:inherit\"><div data-pos=\"577\" class=\"react-renderer node-heading animatable-on-load block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Why RAG matters<\/div><\/div><\/div><\/div><div data-pos=\"594\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">With RAG:<\/div><\/div><\/div><\/div><ul data-pos=\"605\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Answers are <b>accurate and contextual<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"642\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">You can query <b>live systems (like SQL databases)<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"691\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">You unlock <b>real business workflows<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"727\" class=\"react-renderer node-heading animatable-on-load block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Tools used in this implementation<\/div><\/div><\/div><\/div><ul data-pos=\"762\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">LangChain<\/div><\/li><\/div><\/ul><ul data-pos=\"773\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Hugging Face Transformers<\/div><\/li><\/div><\/ul><ul data-pos=\"800\" class=\"react-renderer node-bullet animatable-on-load block block-bullet last-block\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">SQL database (customer + usage data)<\/div><\/li><\/div><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><style data-emotion=\"css 1yob2lz\">.css-1yob2lz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;position:absolute;top:0px;height:100%;width:var(--chakra-sizes-6);right:calc(var(--chakra-space-3) * -1);opacity:0;transition-property:opacity;transition-duration:var(--chakra-transition-duration-normal);}<\/style><div contentEditable=\"false\" class=\"add-column css-1yob2lz\"><\/div><\/div><\/div><\/div><div data-pos=\"840\" class=\"react-renderer node-image animatable-on-load animatable-on-load-annotatable animatable-on-load-atom block block-image\" draggable=\"true\" STYLE=\"white-space: inherit;undefined\"><div as=\"div\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css fz71is\">.css-fz71is{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;height:100%;width:100%;-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);}<\/style><div dir=\"ltr\" data-media-node-wrapper=\"true\" data-testid=\"media-node-wrapper\" class=\"gamma-moveable-wrapper css-fz71is\"><style data-emotion=\"css 14t6jbv\">.css-14t6jbv{width:calc(705.0999999999999 * var(--font-size) \/ 16);max-width:calc(100% * var(--media-scale));position:relative;overflow:hidden;border-radius:var(--box-border-radius);-webkit-mask:none!important;mask:none!important;}<\/style><div data-drag-handle=\"true\" data-image-node-element=\"true\" data-selection-ring=\"inside\" data-selection-background=\"true\" data-node-image-testid=\"GeAfp\" class=\"css-14t6jbv\"><style data-emotion=\"css p4s2y9\">.css-p4s2y9{inset:0px;width:100%;height:100%;position:absolute;z-index:1;cursor:-webkit-zoom-in;cursor:zoom-in;opacity:0;}<\/style><div data-testid=\"zoom-click-capture\" data-zoom-click-capture=\"true\" class=\"css-p4s2y9\"><\/div><style data-emotion=\"css 11lrhya\">.css-11lrhya{max-height:var(--media-maxH);max-width:var(--media-maxW);overflow:hidden;width:100%;display:block;}@media print{.css-11lrhya{height:unset;}}<\/style><div class=\"image cropped-image css-11lrhya\" data-content-reference=\"1,1\" data-drag-preview=\"true\" data-scale-preview=\"true\"><style data-emotion=\"css zec7a\">.css-zec7a{object-fit:contain;max-height:calc(var(--media-maxH) * 1);transform-origin:left top;-webkit-transform:scale(1) translate(-0%, -0%);-moz-transform:scale(1) translate(-0%, -0%);-ms-transform:scale(1) translate(-0%, -0%);transform:scale(1) translate(-0%, -0%);width:100%;}<\/style><img decoding=\"async\" alt=\"\" src=\"https:\/\/imgproxy.gamma.app\/resize\/quality:80\/resizing_type:fit\/width:2000\/https:\/\/cdn.gamma.app\/m8bjwpvfx854ine\/517e354f36f34415b397e1676bc93dd0\/original\/RAG.png\" class=\"chakra-image css-zec7a\"\/><\/div><span><\/span><\/div><\/div><\/div><\/div><div data-pos=\"841\" class=\"react-renderer node-calloutBox animatable-on-load-as-block block block-calloutBox\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css hxiiz5\">.css-hxiiz5{background-color:#FFFFFF!important;padding-top:0.25em;padding-bottom:0.5em;-webkit-padding-start:1em;padding-inline-start:1em;-webkit-padding-end:1em;padding-inline-end:1em;border-radius:var(--box-border-radius);position:relative;--body-color:black;--heading-color:black;}<\/style><div class=\"calloutBox css-hxiiz5\" data-selection-ring=\"true\"><style data-emotion=\"css 1i5ies\">.css-1i5ies{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:1em;}<\/style><div class=\"chakra-stack css-1i5ies\"><style data-emotion=\"css 1pu025f\">.css-1pu025f{color:#4d4d4dff;font-size:1em;line-height:var(--line-height-heading);}@media screen and (min-width: 30em){.css-1pu025f{font-size:1.1363636363636362em;}}@media print{.css-1pu025f{font-size:1.1363636363636362em;}}<\/style><p class=\"chakra-text css-1pu025f\" contentEditable=\"false\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"note-sticky\" class=\"svg-inline--fa fa-note-sticky fa-fw \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M64 80c-8.8 0-16 7.2-16 16l0 320c0 8.8 7.2 16 16 16l224 0 0-80c0-17.7 14.3-32 32-32l80 0 0-224c0-8.8-7.2-16-16-16L64 80zM288 480L64 480c-35.3 0-64-28.7-64-64L0 96C0 60.7 28.7 32 64 32l320 0c35.3 0 64 28.7 64 64l0 224 0 5.5c0 17-6.7 33.3-18.7 45.3l-90.5 90.5c-12 12-28.3 18.7-45.3 18.7l-5.5 0z\"><\/path><\/svg><\/p><div style=\"white-space:pre-wrap;flex:1 1 auto;min-width:0\" class=\"themed-heading-no-gradient\" data-node-view-content=\"\"><div data-node-view-content-inner=\"calloutBox\" style=\"white-space:inherit\"><div data-pos=\"842\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Use Case: AI Customer Service Agent (with SQL + Actions)<\/div><\/div><\/div><\/div><div data-pos=\"900\" class=\"react-renderer node-paragraph block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">User says: <b>"I want to cancel my plan. It's too expensive."<\/b><\/div><\/div><\/div><\/div><div data-pos=\"960\" class=\"react-renderer node-paragraph block block-paragraph last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">We will:<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"971\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1aegn86\">.css-1aegn86{display:grid;grid-row-gap:calc(2em * var(--card-font-scale, 1) * var(--zoom-level, 1));grid-auto-rows:auto;grid-template-columns:1fr 0px 1fr;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;cursor:default;}<\/style><div data-selection-ring=\"padded\" class=\"css-1aegn86\"><style data-emotion=\"css fq9rba\">.css-fq9rba{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;grid-column:2;grid-row:1;}<\/style><div data-spotlight-dim=\"true\" contentEditable=\"false\" class=\"css-fq9rba\"><style data-emotion=\"css he26gr\">.css-he26gr{position:absolute;width:var(--line-thickness);top:0px;bottom:0px;}<\/style><div class=\"themed-line css-he26gr\"><\/div><\/div><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"972\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1doss8g\">.css-1doss8g{display:contents;position:relative;}<\/style><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 1akxzuq\">.css-1akxzuq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;min-width:0px;position:relative;transition-property:border,padding,right,margin;cursor:default;grid-row:span 2;transform-origin:right center;-webkit-padding-end:5em;padding-inline-end:5em;grid-column:1;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;}<\/style><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"0\" class=\"css-1akxzuq\"><style data-emotion=\"css 1jubuc1\">.css-1jubuc1{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;right:0em;-webkit-transform:translateX(50%);-moz-transform:translateX(50%);-ms-transform:translateX(50%);transform:translateX(50%);top:0px;position:absolute;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;cursor:default;}<\/style><div contentEditable=\"false\" class=\"css-1jubuc1\"><style data-emotion=\"css 1dglan8\">.css-1dglan8{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;height:2.25em;width:2.25em;position:relative;}<\/style><div class=\"themed-html-shape-background css-1dglan8\"><style data-emotion=\"css 1en46uz\">.css-1en46uz{text-align:center;position:absolute;top:50%;left:50%;-webkit-transform:translate(-50%, -50%);-moz-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%);font-size:1.1363636363636362em;line-height:var(--line-height-heading);}@media screen and (min-width: 30em){.css-1en46uz{font-size:1.3636363636363635em;}}@media print{.css-1en46uz{font-size:1.3636363636363635em;}}<\/style><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><style data-emotion=\"css 11ttij2\">.css-11ttij2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;height:calc(1em * var(--line-height-heading));width:1em;font-size:1em;position:relative;}.css-11ttij2 svg.colorable-icon path{fill:currentColor;}.css-11ttij2 svg.colorable-icon [stroke],.css-11ttij2 svg.colorable-icon [stroke]>*{stroke:currentColor;fill:none;}<\/style><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><style data-emotion=\"css 1o30dsx\">.css-1o30dsx{position:absolute;z-index:-1;width:3em;height:var(--line-thickness);top:50%;-webkit-transform:translateY(-50%);-moz-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);right:calc(100% - var(--line-thickness));}<\/style><div data-testid=\"timeline-line\" class=\"themed-line css-1o30dsx\"><\/div><\/div><style data-emotion=\"css sigva3\">.css-sigva3{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;max-width:100%;min-height:8em;text-align:right;-webkit-align-items:flex-end;-webkit-box-align:flex-end;-ms-flex-align:flex-end;align-items:flex-end;--flex-align:flex-end;--descendant-align-self:flex-end;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;margin-top:0.34375em;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-sigva3\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"973\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Query customer + usage data (SQL)<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1009\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css ccosfs\">.css-ccosfs{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;min-width:0px;position:relative;transition-property:border,padding,right,margin;cursor:default;grid-row:span 2;transform-origin:left center;-webkit-padding-start:5em;padding-inline-start:5em;grid-column:3;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;}<\/style><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"1\" class=\"css-ccosfs\"><style data-emotion=\"css 98vp24\">.css-98vp24{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;left:0em;-webkit-transform:translateX(-50%);-moz-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);top:0px;position:absolute;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;cursor:default;}<\/style><div contentEditable=\"false\" class=\"css-98vp24\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><style data-emotion=\"css 1lrgziv\">.css-1lrgziv{position:absolute;z-index:-1;width:3em;height:var(--line-thickness);top:50%;-webkit-transform:translateY(-50%);-moz-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);left:calc(100% - var(--line-thickness));}<\/style><div data-testid=\"timeline-line\" class=\"themed-line css-1lrgziv\"><\/div><\/div><style data-emotion=\"css 1ld7tjv\">.css-1ld7tjv{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;max-width:100%;min-height:8em;text-align:left;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;--flex-align:flex-start;--descendant-align-self:flex-start;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;margin-top:0.34375em;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-1ld7tjv\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1010\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Calculate LTV<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1026\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 3;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"2\" class=\"css-1akxzuq\"><div contentEditable=\"false\" class=\"css-1jubuc1\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">3<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1o30dsx\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-sigva3\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1027\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Decide on discount<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1048\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 4;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"3\" class=\"css-ccosfs\"><div contentEditable=\"false\" class=\"css-98vp24\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">4<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1lrgziv\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-1ld7tjv\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1049\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Apply discount<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1066\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 5;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"4\" class=\"css-1akxzuq\"><div contentEditable=\"false\" class=\"css-1jubuc1\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">5<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1o30dsx\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-sigva3\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1067\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Send email<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1080\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 6;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"5\" class=\"css-ccosfs\"><div contentEditable=\"false\" class=\"css-98vp24\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">6<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1lrgziv\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-1ld7tjv\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1081\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Log for reporting<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style data-emotion=\"css 1lc2ous\">.css-1lc2ous{grid-column:3;grid-row:1\/span 1;min-height:4em;cursor:default;}<\/style><div contentEditable=\"false\" class=\"css-1lc2ous\"><\/div><\/div><\/div><\/div><div data-pos=\"1102\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"2\" data-placeholder=\"Heading 2\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Implementation (Step-by-Step Code)<\/div><\/div><\/div><\/div><div data-pos=\"1138\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><style data-emotion=\"css 7ur3hc\">.css-7ur3hc{display:grid;grid-row-gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));grid-template-columns:repeat(6, minmax(0, 1fr));cursor:default;}<\/style><div data-selection-ring=\"true\" class=\"themed-shape-outside-text css-7ur3hc\"><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"1139\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 1xexl9k\">.css-1xexl9k{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-0-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1xexl9k\" data-selection-ring=\"true\"><style data-emotion=\"css 1uuz15g\">.css-1uuz15g{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#ffa900;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><style data-emotion=\"css nk1zoi\">.css-nk1zoi{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#ffa900;--shape-border-color-override:#e58f00ff;--shape-text-color:#000;--shape-fill-text-color:#000;--body-color:#000;--heading-color:#000;--link-color:#000;--link-color-inverted:#fff;--link-color-hover:#1a1a1aff;}.css-nk1zoi .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><style data-emotion=\"css 1k70jcv\">.css-1k70jcv{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.5em;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;}<\/style><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><style data-emotion=\"css wktzj\">.css-wktzj{-webkit-flex:1;-ms-flex:1;flex:1;width:100%;min-width:0px;cursor:text;transform-origin:left center;padding:1em;-webkit-padding-start:0px;padding-inline-start:0px;-webkit-padding-end:1em;padding-inline-end:1em;border-radius:var(--box-border-radius);}<\/style><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1140\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Install dependencies<\/div><\/div><\/div><\/div><div data-pos=\"1162\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1d0sszv\">.css-1d0sszv{position:relative;container-type:inline-size;}<\/style><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-comment\"># Run this on the command line<\/span>\npip install langchain transformers torch sqlalchemy<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1247\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css cpw5g3\">.css-cpw5g3{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-1-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-cpw5g3\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1248\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Setup Hugging Face LLM<\/div><\/div><\/div><\/div><div data-pos=\"1272\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">from<\/span> transformers <span class=\"hljs-keyword\">import<\/span> pipeline\n<span class=\"hljs-keyword\">from<\/span> langchain.<span class=\"hljs-property\">llms<\/span> <span class=\"hljs-keyword\">import<\/span> <span class=\"hljs-title class_\">HuggingFacePipeline<\/span>\n\npipe = <span class=\"hljs-title function_\">pipeline<\/span>(\n <span class=\"hljs-string\">"text-generation"<\/span>,\n model=<span class=\"hljs-string\">"google\/flan-t5-base"<\/span>,\n max_length=<span class=\"hljs-number\">256<\/span>\n)\nllm = <span class=\"hljs-title class_\">HuggingFacePipeline<\/span>(pipeline=pipe)<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1491\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 3;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 16fgfqz\">.css-16fgfqz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-2-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-16fgfqz\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">3<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1492\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Connect to SQL Database<\/div><\/div><\/div><\/div><div data-pos=\"1517\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">from<\/span> sqlalchemy import create_engine, text\n\nengine = create_engine(<span class=\"hljs-string\">"sqlite:\/\/\/customer.db"<\/span>)\n\n<span class=\"hljs-function\">def <\/span><span class=\"hljs-function hljs-title\">query_db<\/span><span class=\"hljs-function\">(<\/span><span class=\"hljs-function hljs-params\">query, <\/span><span class=\"hljs-function hljs-params hljs-keyword\">params<\/span><span class=\"hljs-function hljs-params\">={}<\/span><span class=\"hljs-function\">):\n <\/span><span class=\"hljs-function hljs-keyword\">with<\/span><span class=\"hljs-function\"> engine.<\/span><span class=\"hljs-function hljs-title\">connect<\/span><span class=\"hljs-function\">() <\/span><span class=\"hljs-function hljs-keyword\">as<\/span><span class=\"hljs-function\"> conn:\n result<\/span> = conn.execute(text(query), <span class=\"hljs-keyword\">params<\/span>)\n <span class=\"hljs-keyword\">return<\/span> [dict(row._mapping) <span class=\"hljs-keyword\">for<\/span> row <span class=\"hljs-keyword\">in<\/span> result]<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1784\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 4;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 1jr302m\">.css-1jr302m{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-3-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1jr302m\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">4<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1785\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Retrieval Functions (RAG layer)<\/div><\/div><\/div><\/div><div data-pos=\"1818\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">get_customer<\/span>(<span class=\"hljs-params\">customer_id<\/span>):\n query = <span class=\"hljs-string\">"""\n SELECT customer_id, email, plan_type,\n monthly_fee, tenure_months\n FROM customers\n WHERE customer_id = :id\n """<\/span>\n <span class=\"hljs-keyword\">return<\/span> query_db(query, {<span class=\"hljs-string\">"id"<\/span>: customer_id})[<span class=\"hljs-number\">0<\/span>]\n\n<span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">get_usage<\/span>(<span class=\"hljs-params\">customer_id<\/span>):\n query = <span class=\"hljs-string\">"""\n SELECT product_name, usage_last_30_days\n FROM usage\n WHERE customer_id = :id\n """<\/span>\n <span class=\"hljs-keyword\">return<\/span> query_db(query, {<span class=\"hljs-string\">"id"<\/span>: customer_id})<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"2270\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><div data-selection-ring=\"true\" class=\"themed-shape-outside-text css-7ur3hc\"><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"2271\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1xexl9k\" data-selection-ring=\"true\"><style data-emotion=\"css mqxikf\">.css-mqxikf{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#0e6051;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><style data-emotion=\"css e5mutl\">.css-e5mutl{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#0e6051;--shape-border-color-override:#27796aff;--shape-text-color:#fff;--shape-fill-text-color:#fff;--body-color:#fff;--heading-color:#fff;--link-color:#fff;--link-color-inverted:#000;--link-color-hover:#e6e6e6ff;}.css-e5mutl .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"2272\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Business Logic: LTV Calculation<\/div><\/div><\/div><\/div><div data-pos=\"2305\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">calculate_ltv<\/span>(<span class=\"hljs-params\">customer<\/span>):\n <span class=\"hljs-keyword\">return<\/span> customer[<span class=\"hljs-string\">"monthly_fee"<\/span>] * customer[<span class=\"hljs-string\">"tenure_months"<\/span>]<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"2399\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-cpw5g3\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"2400\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Decision Node (LLM-powered)<\/div><\/div><\/div><\/div><div data-pos=\"2429\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">from<\/span> langchain.prompts <span class=\"hljs-keyword\">import<\/span> PromptTemplate\n\ndecision_prompt = PromptTemplate(\n input_variables=[<span class=\"hljs-string\">"ltv"<\/span>, <span class=\"hljs-string\">"plan"<\/span>, <span class=\"hljs-string\">"usage"<\/span>],\n template=<span class=\"hljs-string\">"""\nCustomer LTV: {ltv}\nPlan: {plan}\nUsage: {usage}\n\nThe customer wants to cancel due to price.\nShould we offer a discount?\nAnswer YES or NO and explain briefly.\n"""<\/span>\n)\n\n<span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">should_offer_discount<\/span>(<span class=\"hljs-params\">ltv, plan, usage<\/span>):\n prompt = decision_prompt.<span class=\"hljs-built_in\">format<\/span>(\n ltv=ltv, plan=plan, usage=usage\n )\n response = llm(prompt)\n <span class=\"hljs-keyword\">return<\/span> <span class=\"hljs-string\">"YES"<\/span> <span class=\"hljs-keyword\">in<\/span> response.upper(), response<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"2941\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 3;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-16fgfqz\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">3<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"2942\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Apply Discount (SQL)<\/div><\/div><\/div><\/div><div data-pos=\"2964\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">apply_discount<\/span>(<span class=\"hljs-params\">customer_id, discount<\/span>):\n query = <span class=\"hljs-string\">"""\n UPDATE customers\n SET discount_percentage = :discount\n WHERE customer_id = :id\n """<\/span>\n query_db(query, {<span class=\"hljs-string\">"discount"<\/span>: discount, <span class=\"hljs-string\">"id"<\/span>: customer_id})<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"3197\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 4;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1jr302m\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">4<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"3198\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Send Email Node<\/div><\/div><\/div><\/div><div data-pos=\"3215\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">send_email<\/span>(<span class=\"hljs-params\">to, subject, body<\/span>):\n <span class=\"hljs-comment\"># Mock function (replace with SMTP or service like SendGrid)<\/span>\n <span class=\"hljs-built_in\">print<\/span>(<span class=\"hljs-string\">f"Sending email to <\/span><span class=\"hljs-string hljs-subst\">{to}<\/span><span class=\"hljs-string\">"<\/span>)\n <span class=\"hljs-built_in\">print<\/span>(subject)\n <span class=\"hljs-built_in\">print<\/span>(body)<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"3389\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><div data-selection-ring=\"true\" class=\"themed-shape-outside-text css-7ur3hc\"><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"3390\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1xexl9k\" data-selection-ring=\"true\"><style data-emotion=\"css vgoudy\">.css-vgoudy{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#5E98F1;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-vgoudy\"><style data-emotion=\"css 1v6vvog\">.css-1v6vvog{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#5E98F1;--shape-border-color-override:#447ed7ff;--shape-text-color:#000;--shape-fill-text-color:#000;--body-color:#000;--heading-color:#000;--link-color:#000;--link-color-inverted:#fff;--link-color-hover:#1a1a1aff;}.css-1v6vvog .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-1v6vvog\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"3391\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Logging for KPIs \/ Dashboards<\/div><\/div><\/div><\/div><div data-pos=\"3422\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">log_retention<\/span>(<span class=\"hljs-params\">customer_id, complaint, discount<\/span>):\n query = <span class=\"hljs-string\">"""\n INSERT INTO customer_retention_log (\n customer_id, complaint_type,\n discount_offered, timestamp\n ) VALUES (\n :id, :complaint, :discount, CURRENT_TIMESTAMP\n )\n """<\/span>\n query_db(query, {\n <span class=\"hljs-string\">"id"<\/span>: customer_id,\n <span class=\"hljs-string\">"complaint"<\/span>: complaint,\n <span class=\"hljs-string\">"discount"<\/span>: discount\n })<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"3831\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-cpw5g3\" data-selection-ring=\"true\"><style data-emotion=\"css 1kq4ntd\">.css-1kq4ntd{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#B05EF1;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1kq4ntd\"><style data-emotion=\"css ucfwlu\">.css-ucfwlu{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#B05EF1;--shape-border-color-override:#9644d7ff;--shape-text-color:#000;--shape-fill-text-color:#000;--body-color:#000;--heading-color:#000;--link-color:#000;--link-color-inverted:#fff;--link-color-hover:#1a1a1aff;}.css-ucfwlu .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-ucfwlu\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"3832\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Full RAG Workflow<\/div><\/div><\/div><\/div><div data-pos=\"3851\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">handle_cancellation<\/span>(<span class=\"hljs-params\">customer_id<\/span>):\n <span class=\"hljs-comment\"># Step 1: Retrieve data<\/span>\n customer = get_customer(customer_id)\n usage = get_usage(customer_id)\n\n <span class=\"hljs-comment\"># Step 2: Calculate LTV<\/span>\n ltv = calculate_ltv(customer)\n\n <span class=\"hljs-comment\"># Step 3: LLM decision<\/span>\n decision, explanation = should_offer_discount(\n ltv, customer[<span class=\"hljs-string\">"plan_type"<\/span>], usage\n )\n\n <span class=\"hljs-keyword\">if<\/span> decision:\n discount = <span class=\"hljs-number\">20<\/span>\n <span class=\"hljs-comment\"># Step 4: Apply discount<\/span>\n apply_discount(customer_id, discount)\n <span class=\"hljs-comment\"># Step 5: Send email<\/span>\n send_email(\n customer[<span class=\"hljs-string\">"email"<\/span>],\n <span class=\"hljs-string\">"We value you"<\/span>,\n <span class=\"hljs-string\">f"We've applied a <\/span><span class=\"hljs-string hljs-subst\">{discount}<\/span><span class=\"hljs-string\">% discount to your plan."<\/span>\n )\n <span class=\"hljs-comment\"># Step 6: Log event<\/span>\n log_retention(customer_id, <span class=\"hljs-string\">"price"<\/span>, discount)\n <span class=\"hljs-keyword\">return<\/span> {\n <span class=\"hljs-string\">"status"<\/span>: <span class=\"hljs-string\">"discount_offered"<\/span>,\n <span class=\"hljs-string\">"discount"<\/span>: discount,\n <span class=\"hljs-string\">"llm_reasoning"<\/span>: explanation\n }\n <span class=\"hljs-keyword\">else<\/span>:\n <span class=\"hljs-comment\"># Log without discount<\/span>\n log_retention(customer_id, <span class=\"hljs-string\">"price"<\/span>, <span class=\"hljs-number\">0<\/span>)\n <span class=\"hljs-keyword\">return<\/span> {\n <span class=\"hljs-string\">"status"<\/span>: <span class=\"hljs-string\">"no_discount"<\/span>,\n <span class=\"hljs-string\">"llm_reasoning"<\/span>: explanation\n }<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"4908\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"1\" data-placeholder=\"Heading 1\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">What\u2019s happening here? (RAG in practice)<\/div><\/div><\/div><\/div><ul data-pos=\"4950\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Retrieval:<\/b> SQL queries (customer + usage)<\/div><\/li><\/div><\/ul><ul data-pos=\"4993\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Augmentation:<\/b> Inject data into prompt<\/div><\/li><\/div><\/ul><ul data-pos=\"5032\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Generation:<\/b> LLM decides action<\/div><\/li><\/div><\/ul><ul data-pos=\"5064\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Action Layer:<\/b> SQL updates + email + logging<\/div><\/li><\/div><\/ul><div data-pos=\"5109\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"1\" data-placeholder=\"Heading 1\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Final Thoughts<\/div><\/div><\/div><\/div><div data-pos=\"5125\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">This is where RAG becomes powerful:<\/div><\/div><\/div><\/div><ul data-pos=\"5162\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Not just answering questions<\/div><\/li><\/div><\/ul><ul data-pos=\"5192\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">But <b>executing business workflows<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"5226\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">You now have:<\/div><\/div><\/div><\/div><ul data-pos=\"5241\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">A <b>customer retention AI agent<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"5272\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Powered by <b>real data<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"5294\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Making <b>revenue-impacting decisions<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"5330\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">If you want to go next-level, the natural evolution is:<\/div><\/div><\/div><\/div><ul data-pos=\"5387\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Add memory (conversation history)<\/div><\/li><\/div><\/ul><ul data-pos=\"5422\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Use agents\/tools instead of fixed flow<\/div><\/li><\/div><\/ul><ul data-pos=\"5462\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Move this into a <b>stateful graph (LangGraph)<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"5507\" class=\"react-renderer node-blockquote animatable-on-load animatable-on-load-annotatable block block-blockquote last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 79elbk\">.css-79elbk{position:relative;}<\/style><div data-selection-ring=\"padded\" dir=\"ltr\" class=\"css-79elbk\"><blockquote as=\"blockquote\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"blockquote\" style=\"white-space:inherit\"><div data-pos=\"5508\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" data-font-size=\"lg\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\"><b><em>That\u2019s when this stops being a script\u2026 and becomes a real AI product.<\/em><\/b><\/div><\/div><\/div><\/div><\/div><\/blockquote><style data-emotion=\"css 1az8gwb\">.css-1az8gwb{position:absolute;top:0px;height:100%;width:var(--line-thickness);background-color:var(--accent-color);background-image:var(--accent-gradient);inset-inline-start:0;}<\/style><div class=\"css-1az8gwb\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><span><\/span><span id=\"__chakra_env\" hidden=\"\"><\/span> <\/div><script id=\"__NEXT_DATA__\" 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A Practical Guide with a Customer Service Example (with Code)\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"fontSize\":\"lg\"},\"content\":[{\"type\":\"text\",\"text\":\"If you've been working with LLMs, you've probably realized something quickly: they're powerful\u2014but they don't \",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\"know your business\",\"marks\":[{\"type\":\"italic\",\"attrs\":{}},{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\". That's where RAG (Retrieval-Augmented Generation) comes in.\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"gridLayout\",\"attrs\":{\"colWidths\":[50,50],\"fullWidthBlock\":false},\"content\":[{\"type\":\"gridCell\",\"attrs\":{\"backgroundColor\":\"#0e6051\"},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"What is RAG (in simple terms)?\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"RAG is a pattern where an LLM:\"}]},{\"type\":\"numbered\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Retrieves relevant data\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" from your own sources (SQL, documents, APIs)\"}]},{\"type\":\"numbered\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Augments the prompt\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" with that data\"}]},{\"type\":\"numbered\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Generates a response grounded in reality\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"In short: \"},{\"type\":\"text\",\"text\":\"RAG = LLM + your database + context injection\",\"marks\":[{\"type\":\"italic\",\"attrs\":{}}]}]}]},{\"type\":\"gridCell\",\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Why RAG matters\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"With RAG:\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Answers are \"},{\"type\":\"text\",\"text\":\"accurate and contextual\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"You can query \"},{\"type\":\"text\",\"text\":\"live systems (like SQL databases)\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"You unlock \"},{\"type\":\"text\",\"text\":\"real business workflows\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Tools used in this implementation\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"LangChain\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Hugging Face Transformers\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"SQL database (customer + usage data)\"}]}]}]},{\"type\":\"image\",\"attrs\":{\"id\":\"GeAfp\",\"uploadStatus\":0,\"source\":\"image.custom\",\"showPlaceholder\":false,\"fullWidthBlock\":false,\"resize\":{\"clipType\":null,\"clipPath\":null,\"clipAspectRatio\":null,\"width\":705.0999999999999,\"isAuto\":true},\"src\":\"https:\/\/cdn.gamma.app\/m8bjwpvfx854ine\/517e354f36f34415b397e1676bc93dd0\/original\/RAG.png\",\"meta\":{\"width\":1408,\"height\":768,\"date_file_modified\":\"2026\/03\/30 23:39:29 GMT\",\"aspect_ratio\":1.833,\"has_clipping_path\":false,\"frame_count\":1,\"colorspace\":\"sRGB\",\"has_transparency\":false,\"average_color\":\"#2c4b5b\",\"version_id\":\"K2syA_yDA77Ea_W07j9_Jqm5FVBOUwFG\"},\"name\":\"RAG.png\"}},{\"type\":\"calloutBox\",\"attrs\":{\"variant\":\"note\",\"icon\":true,\"color\":\"#FFFFFF\"},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Use Case: AI Customer Service Agent (with SQL + Actions)\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"User says: \"},{\"type\":\"text\",\"text\":\"\\\"I want to cancel my plan. It's too expensive.\\\"\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"We will:\"}]}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"timeline\",\"options\":{\"orientation\":\"vertical\",\"twoSided\":true,\"hasLine\":true,\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"eIWG6\",\"options\":{}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Query customer + usage data (SQL)\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"BzCWr\",\"options\":{}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Calculate LTV\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"xcqkU\",\"options\":{}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Decide on 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Code)\"}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"outlineBoxesWithLabel\",\"options\":{\"color\":\"#ffa900\",\"cellSize\":20,\"orientation\":\"vertical\",\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"sNJQR\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Install dependencies\"}]},{\"type\":\"codeBlock\",\"attrs\":{\"language\":\"bash\"},\"content\":[{\"type\":\"text\",\"text\":\"# Run this on the command line\\npip install langchain transformers torch sqlalchemy\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"LewvH\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Setup Hugging Face LLM\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"from transformers import pipeline\\nfrom langchain.llms import HuggingFacePipeline\\n\\npipe = pipeline(\\n \\\"text-generation\\\",\\n model=\\\"google\/flan-t5-base\\\",\\n max_length=256\\n)\\nllm = HuggingFacePipeline(pipeline=pipe)\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"rNv3j\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Connect to SQL Database\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"from sqlalchemy import create_engine, text\\n\\nengine = create_engine(\\\"sqlite:\/\/\/customer.db\\\")\\n\\ndef query_db(query, params={}):\\n with engine.connect() as conn:\\n result = conn.execute(text(query), params)\\n return [dict(row._mapping) for row in result]\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"rZdt6\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Retrieval Functions (RAG layer)\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def get_customer(customer_id):\\n query = \\\"\\\"\\\"\\n SELECT customer_id, email, plan_type,\\n monthly_fee, tenure_months\\n FROM customers\\n WHERE customer_id = :id\\n \\\"\\\"\\\"\\n return query_db(query, {\\\"id\\\": customer_id})[0]\\n\\ndef get_usage(customer_id):\\n query = \\\"\\\"\\\"\\n SELECT product_name, usage_last_30_days\\n FROM usage\\n WHERE customer_id = :id\\n \\\"\\\"\\\"\\n return query_db(query, {\\\"id\\\": customer_id})\"}]}]}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"outlineBoxesWithLabel\",\"options\":{\"color\":\"#0e6051\",\"cellSize\":20,\"orientation\":\"vertical\",\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"qCsPT\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Business Logic: LTV Calculation\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def calculate_ltv(customer):\\n return customer[\\\"monthly_fee\\\"] * customer[\\\"tenure_months\\\"]\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"KG3I4\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Decision Node (LLM-powered)\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"from langchain.prompts import PromptTemplate\\n\\ndecision_prompt = PromptTemplate(\\n input_variables=[\\\"ltv\\\", \\\"plan\\\", \\\"usage\\\"],\\n template=\\\"\\\"\\\"\\nCustomer LTV: {ltv}\\nPlan: {plan}\\nUsage: {usage}\\n\\nThe customer wants to cancel due to price.\\nShould we offer a discount?\\nAnswer YES or NO and explain briefly.\\n\\\"\\\"\\\"\\n)\\n\\ndef should_offer_discount(ltv, plan, usage):\\n prompt = decision_prompt.format(\\n ltv=ltv, plan=plan, usage=usage\\n )\\n response = llm(prompt)\\n return \\\"YES\\\" in response.upper(), response\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"xvlfh\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Apply Discount (SQL)\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def apply_discount(customer_id, discount):\\n query = \\\"\\\"\\\"\\n UPDATE customers\\n SET discount_percentage = :discount\\n WHERE customer_id = :id\\n \\\"\\\"\\\"\\n query_db(query, {\\\"discount\\\": discount, \\\"id\\\": customer_id})\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"sgGX_\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Send Email Node\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def send_email(to, subject, body):\\n # Mock function (replace with SMTP or service like SendGrid)\\n print(f\\\"Sending email to {to}\\\")\\n print(subject)\\n print(body)\"}]}]}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"outlineBoxesWithLabel\",\"options\":{\"color\":\"#5E98F1\",\"cellSize\":20,\"orientation\":\"vertical\",\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"jPknx\",\"options\":{\"color\":\"#5E98F1\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Logging for KPIs \/ Dashboards\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def log_retention(customer_id, complaint, discount):\\n query = \\\"\\\"\\\"\\n INSERT INTO customer_retention_log (\\n customer_id, complaint_type,\\n discount_offered, timestamp\\n ) VALUES (\\n :id, :complaint, :discount, CURRENT_TIMESTAMP\\n )\\n \\\"\\\"\\\"\\n query_db(query, {\\n \\\"id\\\": customer_id,\\n \\\"complaint\\\": complaint,\\n \\\"discount\\\": discount\\n 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\\\"discount_offered\\\",\\n \\\"discount\\\": discount,\\n \\\"llm_reasoning\\\": explanation\\n }\\n else:\\n # Log without discount\\n log_retention(customer_id, \\\"price\\\", 0)\\n return {\\n \\\"status\\\": \\\"no_discount\\\",\\n \\\"llm_reasoning\\\": explanation\\n }\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":1},\"content\":[{\"type\":\"text\",\"text\":\"What\u2019s happening here? (RAG in practice)\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Retrieval:\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" SQL queries (customer + usage)\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Augmentation:\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" Inject data into prompt\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Generation:\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" LLM decides action\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Action Layer:\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" SQL updates + email + logging\"}]},{\"type\":\"heading\",\"attrs\":{\"level\":1},\"content\":[{\"type\":\"text\",\"text\":\"Final 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[data-theme]:not([data-theme]),[data-theme=light] :host:not([data-theme]),[data-theme=light] :root:not([data-theme]),[data-theme=light] [data-theme]:not([data-theme]),:host[data-theme=light],:root[data-theme=light],[data-theme][data-theme=light]{--chakra-colors-chakra-body-text:var(--chakra-colors-gray-800);--chakra-colors-chakra-body-bg:var(--chakra-colors-white);--chakra-colors-chakra-border-color:var(--chakra-colors-gray-200);--chakra-colors-chakra-inverse-text:var(--chakra-colors-white);--chakra-colors-chakra-subtle-bg:var(--chakra-colors-gray-100);--chakra-colors-chakra-subtle-text:var(--chakra-colors-gray-600);--chakra-colors-chakra-placeholder-color:var(--chakra-colors-gray-500);}.chakra-ui-dark :host:not([data-theme]),.chakra-ui-dark :root:not([data-theme]),.chakra-ui-dark [data-theme]:not([data-theme]),[data-theme=dark] :host:not([data-theme]),[data-theme=dark] :root:not([data-theme]),[data-theme=dark] [data-theme]:not([data-theme]),:host[data-theme=dark],:root[data-theme=dark],[data-theme][data-theme=dark]{--chakra-colors-chakra-body-text:var(--chakra-colors-whiteAlpha-900);--chakra-colors-chakra-body-bg:var(--chakra-colors-gray-800);--chakra-colors-chakra-border-color:var(--chakra-colors-whiteAlpha-300);--chakra-colors-chakra-inverse-text:var(--chakra-colors-gray-800);--chakra-colors-chakra-subtle-bg:var(--chakra-colors-gray-700);--chakra-colors-chakra-subtle-text:var(--chakra-colors-gray-400);--chakra-colors-chakra-placeholder-color:var(--chakra-colors-whiteAlpha-400);}<\/style><style data-emotion=\"css-global fubdgu\">html{line-height:1.5;-webkit-text-size-adjust:100%;font-family:system-ui,sans-serif;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;-moz-osx-font-smoothing:grayscale;touch-action:manipulation;}body{position:relative;min-height:100%;margin:0;font-feature-settings:\"kern\";}:where(*, *::before, 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select){text-transform:none;}:where(\n button::-moz-focus-inner,\n [type=\"button\"]::-moz-focus-inner,\n [type=\"reset\"]::-moz-focus-inner,\n [type=\"submit\"]::-moz-focus-inner\n ){border-style:none;padding:0;}fieldset{padding:0.35em 0.75em 0.625em;}legend{box-sizing:border-box;color:inherit;display:table;max-width:100%;padding:0;white-space:normal;}progress{vertical-align:baseline;}textarea{overflow:auto;}:where([type=\"checkbox\"], [type=\"radio\"]){box-sizing:border-box;padding:0;}input[type=\"number\"]::-webkit-inner-spin-button,input[type=\"number\"]::-webkit-outer-spin-button{-webkit-appearance:none!important;}input[type=\"number\"]{-moz-appearance:textfield;}input[type=\"search\"]{-webkit-appearance:textfield;outline-offset:-2px;}input[type=\"search\"]::-webkit-search-decoration{-webkit-appearance:none!important;}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit;}details{display:block;}summary{display:-webkit-box;display:-webkit-list-item;display:-ms-list-itembox;display:list-item;}template{display:none;}[hidden]{display:none!important;}:where(\n blockquote,\n dl,\n dd,\n h1,\n h2,\n h3,\n h4,\n h5,\n h6,\n hr,\n figure,\n p,\n pre\n ){margin:0;}button{background:transparent;padding:0;}fieldset{margin:0;padding:0;}:where(ol, ul){margin:0;padding:0;}textarea{resize:vertical;}:where(button, [role=\"button\"]){cursor:pointer;}button::-moz-focus-inner{border:0!important;}table{border-collapse:collapse;}:where(h1, h2, h3, h4, h5, h6){font-size:inherit;font-weight:inherit;}:where(button, input, optgroup, select, textarea){padding:0;line-height:inherit;color:inherit;}:where(img, svg, video, canvas, audio, iframe, embed, object){display:block;}:where(img, video){max-width:100%;height:auto;}[data-js-focus-visible] :focus:not([data-focus-visible-added]):not(\n [data-focus-visible-disabled]\n ){outline:none;box-shadow:none;}select::-ms-expand{display:none;}:root,:host{--chakra-vh:100vh;}@supports (height: -webkit-fill-available){:root,:host{--chakra-vh:-webkit-fill-available;}}@supports (height: -moz-fill-available){:root,:host{--chakra-vh:-moz-fill-available;}}@supports (height: 100dvh){:root,:host{--chakra-vh:100dvh;}}<\/style><style data-emotion=\"css-global 14xbed4\">body{font-family:var(--chakra-fonts-body);color:var(--chakra-colors-chakra-body-text);background:var(--chakra-colors-chakra-body-bg);transition-property:background-color;transition-duration:var(--chakra-transition-duration-normal);line-height:var(--chakra-lineHeights-base);}*::-webkit-input-placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*::-moz-placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*:-ms-input-placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*::placeholder{color:var(--chakra-colors-chakra-placeholder-color);}*,*::before,::after{border-color:var(--chakra-colors-chakra-border-color);}html,body{font-family:var(--chakra-fonts-body);font-weight:500;}#__next{height:100%;}:not(.chakra-dont-set-collapse)>.chakra-collapse{overflow:initial!important;}.ProseMirror{outline:0 none;}<\/style><style data-emotion=\"css 6rnmr9\">.css-6rnmr9{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-align-self:stretch;-ms-flex-item-align:stretch;align-self:stretch;position:relative;height:100%;}<\/style><div class=\"css-6rnmr9\"><style data-emotion=\"css-global 6p8nl5 animation-1sld7a4 animation-16z1uo4 animation-1sld7a4 animation-16z1uo4 animation-1sld7a4 animation-16z1uo4 animation-1sld7a4 animation-16z1uo4 animation-yjfgth animation-1sld7a4 animation-16z1uo4\">.card-content{height:100%;outline-width:0px;line-height:calc(var(--line-height-body) * (var(--card-font-scale, 1) * var(--zoom-level, 1) + 1) \/ 2);letter-spacing:var(--letter-spacing-body);--block-margin:calc(1.125em * var(--card-font-scale, 1) * var(--zoom-level, 1));--grid-border:1px;--grid-padding:1.22em;}.card-content.is-focused .is-empty [data-placeholder]::after{content:attr(data-placeholder);position:absolute;top:0px;opacity:0.25;pointer-events:none;left:0px;width:100%;color:var(--heading-color);line-clamp:1px;text-overflow:ellipsis;overflow:hidden;box-orient:vertical;word-break:break-all;height:100%;white-space:nowrap;}.card-content.is-focused .is-empty [data-multiline-placeholder]{position:relative;}.card-content.is-focused .is-empty [data-multiline-placeholder]::after{content:attr(data-multiline-placeholder);position:relative;top:0px;opacity:0.25;pointer-events:none;left:0px;width:100%;color:inherit;line-clamp:0;text-overflow:ellipsis;overflow:hidden;box-orient:vertical;word-break:normal;height:100%;white-space:normal;}.card-content.is-focused .is-empty [data-multiline-placeholder] >[data-node-view-content-inner]{position:absolute;width:100%;min-height:1em;}.card-content .block-card.expandable-node-selected .expandable-selected{-webkit-animation:animation-16z1uo4 3000ms ease-in-out forwards;animation:animation-16z1uo4 3000ms ease-in-out forwards;}.card-content .block-card.expandable-node-reset .expandable-selected{-webkit-animation:animation-1sld7a4;animation:animation-1sld7a4;}.card-content .block{margin-top:var(--block-margin);margin-bottom:var(--block-margin);font-family:var(--body-font);font-weight:var(--body-font-weight);color:var(--body-color);}.card-content.is-nested{display:grid;-webkit-animation:animation-yjfgth 225ms ease-out forwards;animation:animation-yjfgth 225ms ease-out forwards;}.card-content.is-full-width .block.is-full-width{width:var(--full-width);position:relative;left:50%;-webkit-transform:translateX(-50%);-moz-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);}.card-content [data-node-view-content-inner=\"cardLayoutItem\"] >.first-block,.card-content [data-node-view-content-inner=\"card\"] >.first-block{margin-top:0em;}.card-content [data-node-view-content-inner=\"cardLayoutItem\"] 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mark.highlight{color:var(--chakra-colors-black);--link-color:black;background-color:var(--highlight-color);border-radius:0.125em;-webkit-padding-start:.05em;padding-inline-start:.05em;-webkit-padding-end:.05em;padding-inline-end:.05em;-webkit-margin-start:-.05em;margin-inline-start:-.05em;-webkit-margin-end:-.05em;margin-inline-end:-.05em;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.card-content span.textColor{color:var(--text-color, var(--body-color));}.card-content .block-numbered li::before{color:var(--list-marker-text-color, var(--body-color));}.card-content .block-bullet li::marker{color:var(--list-marker-text-color, var(--body-color));}.card-content .block-bullet,.card-content .block-numbered,.card-content .block-todo{margin:0px;margin-bottom:calc(0.35em * var(--card-font-scale, 1) * var(--zoom-level, 1));text-align:start;}.card-content .block-bullet.first-block,.card-content .block-numbered.first-block,.card-content 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1.6em);position:relative;}.card-content ol.block-numbered[indent=\"6\"] li[data-node-view-content]::before{position:absolute;inset-inline-start:-1.6em;content:attr(data-list-counter) \".\";}.card-content ol.block-numbered[indent=\"7\"] li[data-node-view-content]{-webkit-margin-start:calc(8 * 1.6em);margin-inline-start:calc(8 * 1.6em);position:relative;}.card-content ol.block-numbered[indent=\"7\"] li[data-node-view-content]::before{position:absolute;inset-inline-start:-1.6em;content:attr(data-list-counter) \".\";}.card-content ol.block-numbered[indent=\"8\"] li[data-node-view-content]{-webkit-margin-start:calc(9 * 1.6em);margin-inline-start:calc(9 * 1.6em);position:relative;}.card-content ol.block-numbered[indent=\"8\"] li[data-node-view-content]::before{position:absolute;inset-inline-start:-1.6em;content:attr(data-list-counter) \".\";}.card-content ul.block-bullet[indent=\"0\"] li[data-node-view-content]{list-style:disc;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(1 * 1.6em - 0.4em);margin-inline-start:calc(1 * 1.6em - 0.4em);}.card-content ul.block-bullet[indent=\"0\"] li[data-node-view-content]::after{-webkit-padding-start:0.4em;padding-inline-start:0.4em;}.card-content ul.block-todo[indent=\"0\"] li.todo{-webkit-margin-start:calc(1 * 1.6em);margin-inline-start:calc(1 * 1.6em);list-style:none;}.card-content ul.block-todo[indent=\"0\"] .chakra-checkbox__control{inset-inline-start:-1.6em;}.card-content ul.block-bullet[indent=\"1\"] li[data-node-view-content]{list-style:circle;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(2 * 1.6em - 0.4em);margin-inline-start:calc(2 * 1.6em - 0.4em);}.card-content ul.block-bullet[indent=\"1\"] li[data-node-view-content]::after{-webkit-padding-start:0.4em;padding-inline-start:0.4em;}.card-content ul.block-todo[indent=\"1\"] li.todo{-webkit-margin-start:calc(2 * 1.6em);margin-inline-start:calc(2 * 1.6em);list-style:none;}.card-content ul.block-todo[indent=\"1\"] .chakra-checkbox__control{inset-inline-start:-1.6em;}.card-content ul.block-bullet[indent=\"2\"] li[data-node-view-content]{list-style:square;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(3 * 1.6em - 0.4em);margin-inline-start:calc(3 * 1.6em - 0.4em);}.card-content ul.block-bullet[indent=\"2\"] li[data-node-view-content]::after{-webkit-padding-start:0.4em;padding-inline-start:0.4em;}.card-content ul.block-todo[indent=\"2\"] li.todo{-webkit-margin-start:calc(3 * 1.6em);margin-inline-start:calc(3 * 1.6em);list-style:none;}.card-content ul.block-todo[indent=\"2\"] .chakra-checkbox__control{inset-inline-start:-1.6em;}.card-content ul.block-bullet[indent=\"3\"] li[data-node-view-content]{list-style:disc;-webkit-padding-start:0.4em;padding-inline-start:0.4em;-webkit-margin-start:calc(4 * 1.6em - 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var(--accent-color));--shape-fill-opacity:1;--shape-fill-svg:url(#theme-accent-gradient-linear) var(--accent-color);--shape-fill-svg-rtl:url(#theme-accent-gradient-linear-rtl) var(--accent-color);--shape-fill-svg-dim:var(--accent-color-dim);--shape-fill-svg-light:var(--accent-color-light);--shape-fill-text-color:#000;--accent-color-dim:#927500ff;--accent-color-light:#c5a822ff;--shape-shadow:none;--clickable-shadow:0 0.25em 0.375em -0.0625em rgba(0, 0, 0, 0.1),0 0.125em 0.25em -0.0625em rgba(0, 0, 0, 0.06);--body-font:\"DM 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gk749a\">.css-gk749a{position:absolute;inset:0px;outline-offset:-2px;-webkit-backdrop-filter:var(--card-backdrop-filter);backdrop-filter:var(--card-backdrop-filter);background-color:var(--card-background-color);background-image:var(--card-background-image);border-radius:0px;}<\/style><div class=\"card-body-background css-gk749a\" contentEditable=\"false\" data-export-master=\"true\"><\/div><style data-emotion=\"css tiu1p0\">.css-tiu1p0{width:var(--card-width);max-width:100%;position:relative;cursor:auto;color:var(--body-color);}.css-tiu1p0 >.card-content{counter-reset:footnote;}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"]{display:grid;-webkit-align-items:stretch;-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch;-webkit-box-pack:stretch;-ms-flex-pack:stretch;-webkit-justify-content:stretch;justify-content:stretch;min-height:100%;transition-duration:225ms;transition-property:grid-template-rows,grid-template-columns,min-height;grid-template-columns:1fr;grid-template-rows:1fr;grid-template-areas:\"body\";}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"] >[data-layout-item-id=\"body\"]{grid-area:body;}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"] >.node-cardLayoutItem >[data-node-view-wrapper] >.card-layout-cell-bg >[data-node-view-content]{padding:var(--card-inner-padding);}.css-tiu1p0 >.card-content >[data-node-view-content-inner=\"card\"] >.node-cardLayoutItem >[data-node-view-wrapper] >.card-layout-cell-bg >[data-node-view-content] >[data-node-view-content-inner]{max-width:var(--max-content-width);margin:auto;}.css-tiu1p0:hover >.card-height-guide,.css-tiu1p0[data-hover] >.card-height-guide{opacity:1;}<\/style><div class=\"card-layout css-tiu1p0\" spellCheck=\"false\"><style data-emotion=\"css 15maf5o\">.css-15maf5o{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:start;-webkit-box-align:start;-ms-flex-align:start;align-items:start;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:var(--chakra-space-1-5);position:absolute;left:var(--chakra-space-8);right:var(--chakra-space-2-5);z-index:11;top:var(--chakra-space-3);pointer-events:none;}<\/style><div class=\"chakra-stack css-15maf5o\" data-card-overlay-ui=\"true\" contentEditable=\"false\"><style data-emotion=\"css 17xejub\">.css-17xejub{-webkit-flex:1;-ms-flex:1;flex:1;justify-self:stretch;-webkit-align-self:stretch;-ms-flex-item-align:stretch;align-self:stretch;}<\/style><div class=\"css-17xejub\"><\/div><div class=\"css-17xejub\"><\/div><\/div><div dir=\"ltr\" class=\"card-content is-full-width is-borderless\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"card\" style=\"white-space:inherit\"><div data-pos=\"2\" class=\"react-renderer node-cardAccentLayoutItem animatable-on-load animatable-on-load-atom animatable-on-load-accent\" draggable=\"true\" data-layout-item-id=\"accent\" STYLE=\"white-space: inherit;undefined\"><\/div><div data-pos=\"3\" class=\"react-renderer node-cardLayoutItem\" data-layout-item-id=\"body\" STYLE=\"white-space: inherit;undefined\"><div dir=\"ltr\" as=\"div\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1jw19ud\">.css-1jw19ud{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;width:100%;height:100%;position:relative;border-radius:var(--card-border-radius);-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:var(--card-vertical-align);-ms-flex-pack:var(--card-vertical-align);-webkit-justify-content:var(--card-vertical-align);justify-content:var(--card-vertical-align);}<\/style><div data-content-reference=\"true\" class=\"card-layout-cell-bg css-1jw19ud\" data-selection-ring=\"true\" data-selection-background=\"true\"><div as=\"div\" style=\"white-space:pre-wrap;width:100%\" data-node-view-content=\"\"><div data-node-view-content-inner=\"cardLayoutItem\" style=\"white-space:inherit\"><div data-pos=\"4\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading first-block first-block-in-card\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;text-align:left;align-items:flex-start;--flex-align:flex-start\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"1\" data-placeholder=\"Untitled card\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self-left, --descendant-align-self)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\"><b>What is RAG (Retrieval-Augmented Generation)? A Practical Guide with a Customer Service Example (with Code)<\/b><\/div><\/div><\/div><\/div><div data-pos=\"113\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" data-font-size=\"lg\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\"><b>If you've been working with LLMs, you've probably realized something quickly: they're powerful\u2014but they don't <\/b><b><em>know your business<\/em><\/b><b>. That's where RAG (Retrieval-Augmented Generation) comes in.<\/b><\/div><\/div><\/div><\/div><div data-pos=\"304\" class=\"react-renderer node-gridLayout block block-gridLayout\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css z1fkfg\">.css-z1fkfg{display:grid;grid-gap:var(--grid-border);position:relative;grid-template-columns:50% 50%;}<\/style><div class=\"grid-col-controls css-z1fkfg\" data-selection-ring=\"true\"><div class=\"layout-content\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"gridLayout\" style=\"white-space:inherit\"><div data-pos=\"305\" class=\"react-renderer node-gridCell animatable-on-load\" STYLE=\"white-space: inherit;undefined\"><div class=\"grid-cell\" style=\"white-space:normal;position:relative;--card-background-color:#0e6051;--card-background-image:none;--card-border-color:#ffd925;--card-backdrop-filter:none;--card-border:var(--card-border-width) solid var(--card-border-color);--card-border-width:0.25em;--card-border-radius:2em;--card-shadow-distance:0.7em;--card-border-shadow:0 0 0 0.25em #ffd925;--card-box-shadow:var(--card-shadow-distance) var(--card-shadow-distance) 0 0 var(--card-border-color);--card-shadow:0 0 0 0.25em #ffd925, var(--card-shadow-distance) var(--card-shadow-distance) 0 0 var(--card-border-color);--clickable-background-color:#41938499;--box-border-radius:1.25em;--shape-border-width:0.0625em;--line-thickness:max(round(0.125em, 1px), 1px);--button-border-radius:0.375em;--shape-bg-image:var(--accent-gradient-background);--shape-bg-color-alpha:#fcf4cfff;--shape-bg-color-alpha-dim:#fdf7ddff;--shape-bg-color-alpha-light:#fbf1c1ff;--shape-bg-color:#fcf4cfff;--shape-border-color:#e2dab5ff;--shape-text-color:#000;--line-color:#e2dab5ff;--shape-bg-image-svg:url(#theme-accent-background-gradient-linear);--shape-bg-image-svg-rtl:url(#theme-accent-background-gradient-linear-rtl);--shape-fill:var(--accent-gradient-fill, var(--accent-color));--shape-fill-opacity:1;--shape-fill-svg:url(#theme-accent-gradient-linear) var(--accent-color);--shape-fill-svg-rtl:url(#theme-accent-gradient-linear-rtl) var(--accent-color);--shape-fill-svg-dim:var(--accent-color-dim);--shape-fill-svg-light:var(--accent-color-light);--shape-fill-text-color:#000;--accent-color-dim:#c5a822ff;--accent-color-light:#927500ff;--shape-shadow:none;--clickable-shadow:0 0.25em 0.375em -0.0625em rgba(0, 0, 0, 0.1), 0 0.125em 0.25em -0.0625em rgba(0, 0, 0, 0.06);--body-font:"DM Sans";--heading-font:"Inter";--heading-font-weight:700;--body-font-weight:400;--letter-spacing-body:0.03em;--letter-spacing-heading:-0.01em;--line-height-body:1.5;--line-height-heading:1.25;--accent-color:#ac8f09;--accent-color-readable:#f5d43dff;--accent-color-background-muted:#493c04ff;--expandable-hover-background:#f5d43d1a;--neutral-border-color:var(--chakra-colors-whiteAlpha-400);--neutral-background-color:#1b6d5eff;--button-color:#f5d43dff;--button-color-inverted:#000;--link-color:#f5d43dff;--link-color-hover:#f2c90dff;--link-box-shadow:0 0 0px 3px #f5d43dff;--body-color:#FFFFFF;--body-color-muted:#ffffff80;--body-color-inverted:#000;--link-color-inverted:#000;--highlight-color-dark:var(--body-color);--highlight-color-light:var(--body-color-inverted);--highlight-link-color-hover-dark:#e6e6e6ff;--highlight-link-color-hover-light:#1a1a1aff;--heading-color:#FFFFFF;--card-color:#0e6051;--card-color-mask:#0e6051cc;--placeholder-button-bg-color:var(--chakra-colors-gray-700);--placeholder-button-bg-hover-color:var(--chakra-colors-gray-600);--placeholder-button-text-color:var(--chakra-colors-gray-300);--placeholder-button-text-hover-color:var(--chakra-colors-gray-200);margin:0 0.5em;padding-inline-start:1em;padding-inline-end:1em;background-color:var(--card-background-color);border-radius:var(--card-border-radius)\" data-selection-ring=\"true\" data-node-view-wrapper=\"\"><div data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"gridCell\" style=\"white-space:inherit\"><div data-pos=\"306\" class=\"react-renderer node-heading animatable-on-load block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">What is RAG (in simple terms)?<\/div><\/div><\/div><\/div><div data-pos=\"338\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">RAG is a pattern where an LLM:<\/div><\/div><\/div><\/div><ol data-pos=\"370\" class=\"react-renderer node-numbered animatable-on-load block block-numbered\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-list-counter=\"1\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"numbered\" style=\"white-space:inherit\"><b>Retrieves relevant data<\/b> from your own sources (SQL, documents, APIs)<\/div><\/li><\/div><\/ol><ol data-pos=\"440\" class=\"react-renderer node-numbered animatable-on-load block block-numbered\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-list-counter=\"2\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"numbered\" style=\"white-space:inherit\"><b>Augments the prompt<\/b> with that data<\/div><\/li><\/div><\/ol><ol data-pos=\"476\" class=\"react-renderer node-numbered animatable-on-load block block-numbered\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-list-counter=\"3\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"numbered\" style=\"white-space:inherit\"><b>Generates a response grounded in reality<\/b><\/div><\/li><\/div><\/ol><div data-pos=\"518\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">In short: <em>RAG = LLM + your database + context injection<\/em><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"576\" class=\"react-renderer node-gridCell animatable-on-load\" STYLE=\"white-space: inherit;undefined\"><div class=\"grid-cell\" style=\"white-space:normal;position:relative\" data-selection-ring=\"true\" data-node-view-wrapper=\"\"><div data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"gridCell\" style=\"white-space:inherit\"><div data-pos=\"577\" class=\"react-renderer node-heading animatable-on-load block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Why RAG matters<\/div><\/div><\/div><\/div><div data-pos=\"594\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">With RAG:<\/div><\/div><\/div><\/div><ul data-pos=\"605\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Answers are <b>accurate and contextual<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"642\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">You can query <b>live systems (like SQL databases)<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"691\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">You unlock <b>real business workflows<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"727\" class=\"react-renderer node-heading animatable-on-load block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Tools used in this implementation<\/div><\/div><\/div><\/div><ul data-pos=\"762\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">LangChain<\/div><\/li><\/div><\/ul><ul data-pos=\"773\" class=\"react-renderer node-bullet animatable-on-load block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Hugging Face Transformers<\/div><\/li><\/div><\/ul><ul data-pos=\"800\" class=\"react-renderer node-bullet animatable-on-load block block-bullet last-block\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">SQL database (customer + usage data)<\/div><\/li><\/div><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><style data-emotion=\"css 1yob2lz\">.css-1yob2lz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;position:absolute;top:0px;height:100%;width:var(--chakra-sizes-6);right:calc(var(--chakra-space-3) * -1);opacity:0;transition-property:opacity;transition-duration:var(--chakra-transition-duration-normal);}<\/style><div contentEditable=\"false\" class=\"add-column css-1yob2lz\"><\/div><\/div><\/div><\/div><div data-pos=\"840\" class=\"react-renderer node-image animatable-on-load animatable-on-load-annotatable animatable-on-load-atom block block-image\" draggable=\"true\" STYLE=\"white-space: inherit;undefined\"><div as=\"div\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css fz71is\">.css-fz71is{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;height:100%;width:100%;-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);}<\/style><div dir=\"ltr\" data-media-node-wrapper=\"true\" data-testid=\"media-node-wrapper\" class=\"gamma-moveable-wrapper css-fz71is\"><style data-emotion=\"css 14t6jbv\">.css-14t6jbv{width:calc(705.0999999999999 * var(--font-size) \/ 16);max-width:calc(100% * var(--media-scale));position:relative;overflow:hidden;border-radius:var(--box-border-radius);-webkit-mask:none!important;mask:none!important;}<\/style><div data-drag-handle=\"true\" data-image-node-element=\"true\" data-selection-ring=\"inside\" data-selection-background=\"true\" data-node-image-testid=\"GeAfp\" class=\"css-14t6jbv\"><style data-emotion=\"css p4s2y9\">.css-p4s2y9{inset:0px;width:100%;height:100%;position:absolute;z-index:1;cursor:-webkit-zoom-in;cursor:zoom-in;opacity:0;}<\/style><div data-testid=\"zoom-click-capture\" data-zoom-click-capture=\"true\" class=\"css-p4s2y9\"><\/div><style data-emotion=\"css 11lrhya\">.css-11lrhya{max-height:var(--media-maxH);max-width:var(--media-maxW);overflow:hidden;width:100%;display:block;}@media print{.css-11lrhya{height:unset;}}<\/style><div class=\"image cropped-image css-11lrhya\" data-content-reference=\"1,1\" data-drag-preview=\"true\" data-scale-preview=\"true\"><style data-emotion=\"css zec7a\">.css-zec7a{object-fit:contain;max-height:calc(var(--media-maxH) * 1);transform-origin:left top;-webkit-transform:scale(1) translate(-0%, -0%);-moz-transform:scale(1) translate(-0%, -0%);-ms-transform:scale(1) translate(-0%, -0%);transform:scale(1) translate(-0%, -0%);width:100%;}<\/style><img decoding=\"async\" alt=\"\" src=\"https:\/\/imgproxy.gamma.app\/resize\/quality:80\/resizing_type:fit\/width:2000\/https:\/\/cdn.gamma.app\/m8bjwpvfx854ine\/517e354f36f34415b397e1676bc93dd0\/original\/RAG.png\" class=\"chakra-image css-zec7a\"\/><\/div><span><\/span><\/div><\/div><\/div><\/div><div data-pos=\"841\" class=\"react-renderer node-calloutBox animatable-on-load-as-block block block-calloutBox\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css hxiiz5\">.css-hxiiz5{background-color:#FFFFFF!important;padding-top:0.25em;padding-bottom:0.5em;-webkit-padding-start:1em;padding-inline-start:1em;-webkit-padding-end:1em;padding-inline-end:1em;border-radius:var(--box-border-radius);position:relative;--body-color:black;--heading-color:black;}<\/style><div class=\"calloutBox css-hxiiz5\" data-selection-ring=\"true\"><style data-emotion=\"css 1i5ies\">.css-1i5ies{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:1em;}<\/style><div class=\"chakra-stack css-1i5ies\"><style data-emotion=\"css 1pu025f\">.css-1pu025f{color:#4d4d4dff;font-size:1em;line-height:var(--line-height-heading);}@media screen and (min-width: 30em){.css-1pu025f{font-size:1.1363636363636362em;}}@media print{.css-1pu025f{font-size:1.1363636363636362em;}}<\/style><p class=\"chakra-text css-1pu025f\" contentEditable=\"false\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"note-sticky\" class=\"svg-inline--fa fa-note-sticky fa-fw \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M64 80c-8.8 0-16 7.2-16 16l0 320c0 8.8 7.2 16 16 16l224 0 0-80c0-17.7 14.3-32 32-32l80 0 0-224c0-8.8-7.2-16-16-16L64 80zM288 480L64 480c-35.3 0-64-28.7-64-64L0 96C0 60.7 28.7 32 64 32l320 0c35.3 0 64 28.7 64 64l0 224 0 5.5c0 17-6.7 33.3-18.7 45.3l-90.5 90.5c-12 12-28.3 18.7-45.3 18.7l-5.5 0z\"><\/path><\/svg><\/p><div style=\"white-space:pre-wrap;flex:1 1 auto;min-width:0\" class=\"themed-heading-no-gradient\" data-node-view-content=\"\"><div data-node-view-content-inner=\"calloutBox\" style=\"white-space:inherit\"><div data-pos=\"842\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Use Case: AI Customer Service Agent (with SQL + Actions)<\/div><\/div><\/div><\/div><div data-pos=\"900\" class=\"react-renderer node-paragraph block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">User says: <b>"I want to cancel my plan. It's too expensive."<\/b><\/div><\/div><\/div><\/div><div data-pos=\"960\" class=\"react-renderer node-paragraph block block-paragraph last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">We will:<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"971\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1aegn86\">.css-1aegn86{display:grid;grid-row-gap:calc(2em * var(--card-font-scale, 1) * var(--zoom-level, 1));grid-auto-rows:auto;grid-template-columns:1fr 0px 1fr;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;cursor:default;}<\/style><div data-selection-ring=\"padded\" class=\"css-1aegn86\"><style data-emotion=\"css fq9rba\">.css-fq9rba{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;grid-column:2;grid-row:1;}<\/style><div data-spotlight-dim=\"true\" contentEditable=\"false\" class=\"css-fq9rba\"><style data-emotion=\"css he26gr\">.css-he26gr{position:absolute;width:var(--line-thickness);top:0px;bottom:0px;}<\/style><div class=\"themed-line css-he26gr\"><\/div><\/div><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"972\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1doss8g\">.css-1doss8g{display:contents;position:relative;}<\/style><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 1akxzuq\">.css-1akxzuq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;min-width:0px;position:relative;transition-property:border,padding,right,margin;cursor:default;grid-row:span 2;transform-origin:right center;-webkit-padding-end:5em;padding-inline-end:5em;grid-column:1;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;}<\/style><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"0\" class=\"css-1akxzuq\"><style data-emotion=\"css 1jubuc1\">.css-1jubuc1{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;right:0em;-webkit-transform:translateX(50%);-moz-transform:translateX(50%);-ms-transform:translateX(50%);transform:translateX(50%);top:0px;position:absolute;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;cursor:default;}<\/style><div contentEditable=\"false\" class=\"css-1jubuc1\"><style data-emotion=\"css 1dglan8\">.css-1dglan8{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;height:2.25em;width:2.25em;position:relative;}<\/style><div class=\"themed-html-shape-background css-1dglan8\"><style data-emotion=\"css 1en46uz\">.css-1en46uz{text-align:center;position:absolute;top:50%;left:50%;-webkit-transform:translate(-50%, -50%);-moz-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%);font-size:1.1363636363636362em;line-height:var(--line-height-heading);}@media screen and (min-width: 30em){.css-1en46uz{font-size:1.3636363636363635em;}}@media print{.css-1en46uz{font-size:1.3636363636363635em;}}<\/style><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><style data-emotion=\"css 11ttij2\">.css-11ttij2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;height:calc(1em * var(--line-height-heading));width:1em;font-size:1em;position:relative;}.css-11ttij2 svg.colorable-icon path{fill:currentColor;}.css-11ttij2 svg.colorable-icon [stroke],.css-11ttij2 svg.colorable-icon [stroke]>*{stroke:currentColor;fill:none;}<\/style><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><style data-emotion=\"css 1o30dsx\">.css-1o30dsx{position:absolute;z-index:-1;width:3em;height:var(--line-thickness);top:50%;-webkit-transform:translateY(-50%);-moz-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);right:calc(100% - var(--line-thickness));}<\/style><div data-testid=\"timeline-line\" class=\"themed-line css-1o30dsx\"><\/div><\/div><style data-emotion=\"css sigva3\">.css-sigva3{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;max-width:100%;min-height:8em;text-align:right;-webkit-align-items:flex-end;-webkit-box-align:flex-end;-ms-flex-align:flex-end;align-items:flex-end;--flex-align:flex-end;--descendant-align-self:flex-end;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;margin-top:0.34375em;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-sigva3\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"973\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Query customer + usage data (SQL)<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1009\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css ccosfs\">.css-ccosfs{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;min-width:0px;position:relative;transition-property:border,padding,right,margin;cursor:default;grid-row:span 2;transform-origin:left center;-webkit-padding-start:5em;padding-inline-start:5em;grid-column:3;height:-webkit-fit-content;height:-moz-fit-content;height:fit-content;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;}<\/style><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"1\" class=\"css-ccosfs\"><style data-emotion=\"css 98vp24\">.css-98vp24{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;left:0em;-webkit-transform:translateX(-50%);-moz-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);top:0px;position:absolute;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;cursor:default;}<\/style><div contentEditable=\"false\" class=\"css-98vp24\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><style data-emotion=\"css 1lrgziv\">.css-1lrgziv{position:absolute;z-index:-1;width:3em;height:var(--line-thickness);top:50%;-webkit-transform:translateY(-50%);-moz-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);left:calc(100% - var(--line-thickness));}<\/style><div data-testid=\"timeline-line\" class=\"themed-line css-1lrgziv\"><\/div><\/div><style data-emotion=\"css 1ld7tjv\">.css-1ld7tjv{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;max-width:100%;min-height:8em;text-align:left;-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;--flex-align:flex-start;--descendant-align-self:flex-start;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;margin-top:0.34375em;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-1ld7tjv\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1010\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Calculate LTV<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1026\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 3;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"2\" class=\"css-1akxzuq\"><div contentEditable=\"false\" class=\"css-1jubuc1\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">3<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1o30dsx\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-sigva3\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1027\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Decide on discount<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1048\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 4;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"3\" class=\"css-ccosfs\"><div contentEditable=\"false\" class=\"css-98vp24\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">4<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1lrgziv\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-1ld7tjv\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1049\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Apply discount<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1066\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 5;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"4\" class=\"css-1akxzuq\"><div contentEditable=\"false\" class=\"css-1jubuc1\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">5<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1o30dsx\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-sigva3\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1067\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Send email<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1080\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 6;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self:center;--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-selection-ring=\"padded\" data-content-reference=\"true\" data-test-timeline-item=\"5\" class=\"css-ccosfs\"><div contentEditable=\"false\" class=\"css-98vp24\"><div class=\"themed-html-shape-background css-1dglan8\"><div class=\"themed-heading css-1en46uz\" style=\"line-height:1\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">6<\/div><\/div><\/div><div data-testid=\"timeline-line\" class=\"themed-line css-1lrgziv\"><\/div><\/div><div data-grid-item=\"true\" class=\"themed-shape-outside-text styled-grid-cell css-1ld7tjv\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1081\" class=\"react-renderer node-heading block block-heading first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Log for reporting<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style data-emotion=\"css 1lc2ous\">.css-1lc2ous{grid-column:3;grid-row:1\/span 1;min-height:4em;cursor:default;}<\/style><div contentEditable=\"false\" class=\"css-1lc2ous\"><\/div><\/div><\/div><\/div><div data-pos=\"1102\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"2\" data-placeholder=\"Heading 2\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Implementation (Step-by-Step Code)<\/div><\/div><\/div><\/div><div data-pos=\"1138\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><style data-emotion=\"css 7ur3hc\">.css-7ur3hc{display:grid;grid-row-gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));grid-template-columns:repeat(6, minmax(0, 1fr));cursor:default;}<\/style><div data-selection-ring=\"true\" class=\"themed-shape-outside-text css-7ur3hc\"><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"1139\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 1xexl9k\">.css-1xexl9k{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-0-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1xexl9k\" data-selection-ring=\"true\"><style data-emotion=\"css 1uuz15g\">.css-1uuz15g{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#ffa900;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><style data-emotion=\"css nk1zoi\">.css-nk1zoi{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#ffa900;--shape-border-color-override:#e58f00ff;--shape-text-color:#000;--shape-fill-text-color:#000;--body-color:#000;--heading-color:#000;--link-color:#000;--link-color-inverted:#fff;--link-color-hover:#1a1a1aff;}.css-nk1zoi .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><style data-emotion=\"css 1k70jcv\">.css-1k70jcv{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-size:1.5em;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;}<\/style><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><style data-emotion=\"css wktzj\">.css-wktzj{-webkit-flex:1;-ms-flex:1;flex:1;width:100%;min-width:0px;cursor:text;transform-origin:left center;padding:1em;-webkit-padding-start:0px;padding-inline-start:0px;-webkit-padding-end:1em;padding-inline-end:1em;border-radius:var(--box-border-radius);}<\/style><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1140\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Install dependencies<\/div><\/div><\/div><\/div><div data-pos=\"1162\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 1d0sszv\">.css-1d0sszv{position:relative;container-type:inline-size;}<\/style><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-comment\"># Run this on the command line<\/span>\npip install langchain transformers torch sqlalchemy<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1247\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css cpw5g3\">.css-cpw5g3{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-1-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-cpw5g3\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1248\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Setup Hugging Face LLM<\/div><\/div><\/div><\/div><div data-pos=\"1272\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">from<\/span> transformers <span class=\"hljs-keyword\">import<\/span> pipeline\n<span class=\"hljs-keyword\">from<\/span> langchain.<span class=\"hljs-property\">llms<\/span> <span class=\"hljs-keyword\">import<\/span> <span class=\"hljs-title class_\">HuggingFacePipeline<\/span>\n\npipe = <span class=\"hljs-title function_\">pipeline<\/span>(\n <span class=\"hljs-string\">"text-generation"<\/span>,\n model=<span class=\"hljs-string\">"google\/flan-t5-base"<\/span>,\n max_length=<span class=\"hljs-number\">256<\/span>\n)\nllm = <span class=\"hljs-title class_\">HuggingFacePipeline<\/span>(pipeline=pipe)<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1491\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 3;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 16fgfqz\">.css-16fgfqz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-2-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-16fgfqz\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">3<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1492\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Connect to SQL Database<\/div><\/div><\/div><\/div><div data-pos=\"1517\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">from<\/span> sqlalchemy import create_engine, text\n\nengine = create_engine(<span class=\"hljs-string\">"sqlite:\/\/\/customer.db"<\/span>)\n\n<span class=\"hljs-function\">def <\/span><span class=\"hljs-function hljs-title\">query_db<\/span><span class=\"hljs-function\">(<\/span><span class=\"hljs-function hljs-params\">query, <\/span><span class=\"hljs-function hljs-params hljs-keyword\">params<\/span><span class=\"hljs-function hljs-params\">={}<\/span><span class=\"hljs-function\">):\n <\/span><span class=\"hljs-function hljs-keyword\">with<\/span><span class=\"hljs-function\"> engine.<\/span><span class=\"hljs-function hljs-title\">connect<\/span><span class=\"hljs-function\">() <\/span><span class=\"hljs-function hljs-keyword\">as<\/span><span class=\"hljs-function\"> conn:\n result<\/span> = conn.execute(text(query), <span class=\"hljs-keyword\">params<\/span>)\n <span class=\"hljs-keyword\">return<\/span> [dict(row._mapping) <span class=\"hljs-keyword\">for<\/span> row <span class=\"hljs-keyword\">in<\/span> result]<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"1784\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 4;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><style data-emotion=\"css 1jr302m\">.css-1jr302m{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;height:100%;position:relative;grid-column:span var(--grid-undefined-item-3-resize-flow, 6);}<\/style><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1jr302m\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1uuz15g\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-nk1zoi\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">4<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"1785\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Retrieval Functions (RAG layer)<\/div><\/div><\/div><\/div><div data-pos=\"1818\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">get_customer<\/span>(<span class=\"hljs-params\">customer_id<\/span>):\n query = <span class=\"hljs-string\">"""\n SELECT customer_id, email, plan_type,\n monthly_fee, tenure_months\n FROM customers\n WHERE customer_id = :id\n """<\/span>\n <span class=\"hljs-keyword\">return<\/span> query_db(query, {<span class=\"hljs-string\">"id"<\/span>: customer_id})[<span class=\"hljs-number\">0<\/span>]\n\n<span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">get_usage<\/span>(<span class=\"hljs-params\">customer_id<\/span>):\n query = <span class=\"hljs-string\">"""\n SELECT product_name, usage_last_30_days\n FROM usage\n WHERE customer_id = :id\n """<\/span>\n <span class=\"hljs-keyword\">return<\/span> query_db(query, {<span class=\"hljs-string\">"id"<\/span>: customer_id})<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"2270\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><div data-selection-ring=\"true\" class=\"themed-shape-outside-text css-7ur3hc\"><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"2271\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1xexl9k\" data-selection-ring=\"true\"><style data-emotion=\"css mqxikf\">.css-mqxikf{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#0e6051;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><style data-emotion=\"css e5mutl\">.css-e5mutl{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#0e6051;--shape-border-color-override:#27796aff;--shape-text-color:#fff;--shape-fill-text-color:#fff;--body-color:#fff;--heading-color:#fff;--link-color:#fff;--link-color-inverted:#000;--link-color-hover:#e6e6e6ff;}.css-e5mutl .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"2272\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Business Logic: LTV Calculation<\/div><\/div><\/div><\/div><div data-pos=\"2305\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">calculate_ltv<\/span>(<span class=\"hljs-params\">customer<\/span>):\n <span class=\"hljs-keyword\">return<\/span> customer[<span class=\"hljs-string\">"monthly_fee"<\/span>] * customer[<span class=\"hljs-string\">"tenure_months"<\/span>]<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"2399\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-cpw5g3\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"2400\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Decision Node (LLM-powered)<\/div><\/div><\/div><\/div><div data-pos=\"2429\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">from<\/span> langchain.prompts <span class=\"hljs-keyword\">import<\/span> PromptTemplate\n\ndecision_prompt = PromptTemplate(\n input_variables=[<span class=\"hljs-string\">"ltv"<\/span>, <span class=\"hljs-string\">"plan"<\/span>, <span class=\"hljs-string\">"usage"<\/span>],\n template=<span class=\"hljs-string\">"""\nCustomer LTV: {ltv}\nPlan: {plan}\nUsage: {usage}\n\nThe customer wants to cancel due to price.\nShould we offer a discount?\nAnswer YES or NO and explain briefly.\n"""<\/span>\n)\n\n<span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">should_offer_discount<\/span>(<span class=\"hljs-params\">ltv, plan, usage<\/span>):\n prompt = decision_prompt.<span class=\"hljs-built_in\">format<\/span>(\n ltv=ltv, plan=plan, usage=usage\n )\n response = llm(prompt)\n <span class=\"hljs-keyword\">return<\/span> <span class=\"hljs-string\">"YES"<\/span> <span class=\"hljs-keyword\">in<\/span> response.upper(), response<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"2941\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 3;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-16fgfqz\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">3<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"2942\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Apply Discount (SQL)<\/div><\/div><\/div><\/div><div data-pos=\"2964\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">apply_discount<\/span>(<span class=\"hljs-params\">customer_id, discount<\/span>):\n query = <span class=\"hljs-string\">"""\n UPDATE customers\n SET discount_percentage = :discount\n WHERE customer_id = :id\n """<\/span>\n query_db(query, {<span class=\"hljs-string\">"discount"<\/span>: discount, <span class=\"hljs-string\">"id"<\/span>: customer_id})<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"3197\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 4;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1jr302m\" data-selection-ring=\"true\"><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-mqxikf\"><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-e5mutl\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">4<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"3198\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Send Email Node<\/div><\/div><\/div><\/div><div data-pos=\"3215\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">send_email<\/span>(<span class=\"hljs-params\">to, subject, body<\/span>):\n <span class=\"hljs-comment\"># Mock function (replace with SMTP or service like SendGrid)<\/span>\n <span class=\"hljs-built_in\">print<\/span>(<span class=\"hljs-string\">f"Sending email to <\/span><span class=\"hljs-string hljs-subst\">{to}<\/span><span class=\"hljs-string\">"<\/span>)\n <span class=\"hljs-built_in\">print<\/span>(subject)\n <span class=\"hljs-built_in\">print<\/span>(body)<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"3389\" class=\"react-renderer node-smartLayout animatable-on-load-content-parent block block-smartLayout\" STYLE=\"white-space: inherit;undefined\"><div class=\"\" dir=\"ltr\" style=\"white-space:normal;position:relative;display:grid;grid-template-columns:100%\" data-node-view-wrapper=\"\"><div data-selection-ring=\"true\" class=\"themed-shape-outside-text css-7ur3hc\"><div data-node-view-content-outer=\"smartLayout\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"smartLayout\" style=\"white-space:inherit\"><div data-pos=\"3390\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 1;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-1xexl9k\" data-selection-ring=\"true\"><style data-emotion=\"css vgoudy\">.css-vgoudy{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#5E98F1;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-vgoudy\"><style data-emotion=\"css 1v6vvog\">.css-1v6vvog{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#5E98F1;--shape-border-color-override:#447ed7ff;--shape-text-color:#000;--shape-fill-text-color:#000;--body-color:#000;--heading-color:#000;--link-color:#000;--link-color-inverted:#fff;--link-color-hover:#1a1a1aff;}.css-1v6vvog .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-1v6vvog\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">1<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"3391\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Logging for KPIs \/ Dashboards<\/div><\/div><\/div><\/div><div data-pos=\"3422\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">log_retention<\/span>(<span class=\"hljs-params\">customer_id, complaint, discount<\/span>):\n query = <span class=\"hljs-string\">"""\n INSERT INTO customer_retention_log (\n customer_id, complaint_type,\n discount_offered, timestamp\n ) VALUES (\n :id, :complaint, :discount, CURRENT_TIMESTAMP\n )\n """<\/span>\n query_db(query, {\n <span class=\"hljs-string\">"id"<\/span>: customer_id,\n <span class=\"hljs-string\">"complaint"<\/span>: complaint,\n <span class=\"hljs-string\">"discount"<\/span>: discount\n })<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"3831\" class=\"react-renderer node-smartLayoutCell animatable-on-load-content-child\" STYLE=\"white-space: inherit;--animate-index: 2;\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><div data-spotlight-parent=\"true\" class=\" css-1doss8g\" style=\"--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end\"><div data-content-reference=\"true\" class=\"grid-item grid-item-horizontal css-cpw5g3\" data-selection-ring=\"true\"><style data-emotion=\"css 1kq4ntd\">.css-1kq4ntd{cursor:default;position:relative;padding:0px;-webkit-flex:1;-ms-flex:1;flex:1;min-width:0px;--shape-border-color-override:#B05EF1;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;gap:calc(1em * var(--card-font-scale, 1) * var(--zoom-level, 1));min-height:6em;height:100%;border-radius:var(--box-border-radius);-webkit-align-items:var(--flex-align);-webkit-box-align:var(--flex-align);-ms-flex-align:var(--flex-align);align-items:var(--flex-align);--descendant-align-self-left:flex-start;--descendant-align-self-center:center;--descendant-align-self-right:flex-end;}<\/style><div data-grid-item=\"true\" class=\"themed-shape-outside-text themed-html-shape-outline styled-grid-cell css-1kq4ntd\"><style data-emotion=\"css ucfwlu\">.css-ucfwlu{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;line-height:1;position:relative;width:4em;height:100%;min-height:4em;cursor:default;--shape-bg-color-override:#B05EF1;--shape-border-color-override:#9644d7ff;--shape-text-color:#000;--shape-fill-text-color:#000;--body-color:#000;--heading-color:#000;--link-color:#000;--link-color-inverted:#fff;--link-color-hover:#1a1a1aff;}.css-ucfwlu .themed-heading{font-weight:var(--heading-font-weight);font-family:var(--heading-font);color:var(--heading-color);background:unset;-webkit-background-clip:unset;background-clip:unset;width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:100%;letter-spacing:var(--letter-spacing-heading);text-transform:var(--heading-transform);}<\/style><div contentEditable=\"false\" style=\"border-top-right-radius:0px;border-bottom-right-radius:0px;border-top-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-bottom-left-radius:calc(var(--box-border-radius) - var(--line-thickness));border-top-width:0px;border-left-width:0px;border-bottom-width:0px\" class=\"themed-html-shape-background themed-shape-text-over-background css-ucfwlu\"><div class=\"themed-heading css-1k70jcv\"><div class=\"image css-11ttij2\" role=\"group\" data-smart-layout-image-drop-target=\"true\">2<\/div><\/div><\/div><div class=\"css-wktzj\"><div style=\"white-space:pre-wrap;max-width:100%;word-break:break-word\" data-node-view-content=\"\"><div data-node-view-content-inner=\"smartLayoutCell\" style=\"white-space:inherit\"><div data-pos=\"3832\" class=\"react-renderer node-heading block block-heading first-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"4\" data-placeholder=\"Heading 4\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Full RAG Workflow<\/div><\/div><\/div><\/div><div data-pos=\"3851\" class=\"react-renderer node-codeBlock block block-codeBlock last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><pre data-code-theme=\"light\" class=\"css-1d0sszv\"><code style=\"white-space:pre-wrap\"><span class=\"hljs-keyword\">def<\/span> <span class=\"hljs-title function_\">handle_cancellation<\/span>(<span class=\"hljs-params\">customer_id<\/span>):\n <span class=\"hljs-comment\"># Step 1: Retrieve data<\/span>\n customer = get_customer(customer_id)\n usage = get_usage(customer_id)\n\n <span class=\"hljs-comment\"># Step 2: Calculate LTV<\/span>\n ltv = calculate_ltv(customer)\n\n <span class=\"hljs-comment\"># Step 3: LLM decision<\/span>\n decision, explanation = should_offer_discount(\n ltv, customer[<span class=\"hljs-string\">"plan_type"<\/span>], usage\n )\n\n <span class=\"hljs-keyword\">if<\/span> decision:\n discount = <span class=\"hljs-number\">20<\/span>\n <span class=\"hljs-comment\"># Step 4: Apply discount<\/span>\n apply_discount(customer_id, discount)\n <span class=\"hljs-comment\"># Step 5: Send email<\/span>\n send_email(\n customer[<span class=\"hljs-string\">"email"<\/span>],\n <span class=\"hljs-string\">"We value you"<\/span>,\n <span class=\"hljs-string\">f"We've applied a <\/span><span class=\"hljs-string hljs-subst\">{discount}<\/span><span class=\"hljs-string\">% discount to your plan."<\/span>\n )\n <span class=\"hljs-comment\"># Step 6: Log event<\/span>\n log_retention(customer_id, <span class=\"hljs-string\">"price"<\/span>, discount)\n <span class=\"hljs-keyword\">return<\/span> {\n <span class=\"hljs-string\">"status"<\/span>: <span class=\"hljs-string\">"discount_offered"<\/span>,\n <span class=\"hljs-string\">"discount"<\/span>: discount,\n <span class=\"hljs-string\">"llm_reasoning"<\/span>: explanation\n }\n <span class=\"hljs-keyword\">else<\/span>:\n <span class=\"hljs-comment\"># Log without discount<\/span>\n log_retention(customer_id, <span class=\"hljs-string\">"price"<\/span>, <span class=\"hljs-number\">0<\/span>)\n <span class=\"hljs-keyword\">return<\/span> {\n <span class=\"hljs-string\">"status"<\/span>: <span class=\"hljs-string\">"no_discount"<\/span>,\n <span class=\"hljs-string\">"llm_reasoning"<\/span>: explanation\n }<\/code><\/pre><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-pos=\"4908\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"1\" data-placeholder=\"Heading 1\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">What\u2019s happening here? (RAG in practice)<\/div><\/div><\/div><\/div><ul data-pos=\"4950\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Retrieval:<\/b> SQL queries (customer + usage)<\/div><\/li><\/div><\/ul><ul data-pos=\"4993\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Augmentation:<\/b> Inject data into prompt<\/div><\/li><\/div><\/ul><ul data-pos=\"5032\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Generation:<\/b> LLM decides action<\/div><\/li><\/div><\/ul><ul data-pos=\"5064\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\"><b>Action Layer:<\/b> SQL updates + email + logging<\/div><\/li><\/div><\/ul><div data-pos=\"5109\" class=\"react-renderer node-heading animatable-on-load animatable-on-load-annotatable block block-heading\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;display:flex;flex-direction:column;align-items:var(--flex-align)\" data-node-view-wrapper=\"\"><div dir=\"auto\" level=\"1\" data-placeholder=\"Heading 1\" class=\"heading themed-heading\" style=\"white-space:pre-wrap;min-width:min(100%, 10em);align-self:var(--descendant-align-self, self-start)\" data-node-view-content=\"\"><div data-node-view-content-inner=\"heading\" style=\"white-space:inherit\">Final Thoughts<\/div><\/div><\/div><\/div><div data-pos=\"5125\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">This is where RAG becomes powerful:<\/div><\/div><\/div><\/div><ul data-pos=\"5162\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Not just answering questions<\/div><\/li><\/div><\/ul><ul data-pos=\"5192\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">But <b>executing business workflows<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"5226\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">You now have:<\/div><\/div><\/div><\/div><ul data-pos=\"5241\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">A <b>customer retention AI agent<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"5272\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Powered by <b>real data<\/b><\/div><\/li><\/div><\/ul><ul data-pos=\"5294\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Making <b>revenue-impacting decisions<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"5330\" class=\"react-renderer node-paragraph animatable-on-load animatable-on-load-annotatable block block-paragraph\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\">If you want to go next-level, the natural evolution is:<\/div><\/div><\/div><\/div><ul data-pos=\"5387\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Add memory (conversation history)<\/div><\/li><\/div><\/ul><ul data-pos=\"5422\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Use agents\/tools instead of fixed flow<\/div><\/li><\/div><\/ul><ul data-pos=\"5462\" class=\"react-renderer node-bullet animatable-on-load animatable-on-load-annotatable block block-bullet\" indent=\"0\" STYLE=\"white-space: inherit;undefined\"><div dir=\"auto\" style=\"white-space:normal\" data-node-view-wrapper=\"\"><li as=\"li\" data-testid=\"bullet-list-item\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"bullet\" style=\"white-space:inherit\">Move this into a <b>stateful graph (LangGraph)<\/b><\/div><\/li><\/div><\/ul><div data-pos=\"5507\" class=\"react-renderer node-blockquote animatable-on-load animatable-on-load-annotatable block block-blockquote last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal\" data-node-view-wrapper=\"\"><style data-emotion=\"css 79elbk\">.css-79elbk{position:relative;}<\/style><div data-selection-ring=\"padded\" dir=\"ltr\" class=\"css-79elbk\"><blockquote as=\"blockquote\" data-node-view-content=\"\" style=\"white-space:pre-wrap\"><div data-node-view-content-inner=\"blockquote\" style=\"white-space:inherit\"><div data-pos=\"5508\" class=\"react-renderer node-paragraph animatable-on-load block block-paragraph first-block last-block\" STYLE=\"white-space: inherit;undefined\"><div style=\"white-space:normal;position:relative\" data-node-view-wrapper=\"\"><div dir=\"auto\" data-font-size=\"lg\" style=\"white-space:pre-wrap\" data-node-view-content=\"\"><div data-node-view-content-inner=\"paragraph\" style=\"white-space:inherit\"><b><em>That\u2019s when this stops being a script\u2026 and becomes a real AI product.<\/em><\/b><\/div><\/div><\/div><\/div><\/div><\/blockquote><style data-emotion=\"css 1az8gwb\">.css-1az8gwb{position:absolute;top:0px;height:100%;width:var(--line-thickness);background-color:var(--accent-color);background-image:var(--accent-gradient);inset-inline-start:0;}<\/style><div class=\"css-1az8gwb\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><span><\/span><span id=\"__chakra_env\" hidden=\"\"><\/span> <\/div><script id=\"__NEXT_DATA__\" 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A Practical Guide with a Customer Service Example (with Code)\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"fontSize\":\"lg\"},\"content\":[{\"type\":\"text\",\"text\":\"If you've been working with LLMs, you've probably realized something quickly: they're powerful\u2014but they don't \",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\"know your business\",\"marks\":[{\"type\":\"italic\",\"attrs\":{}},{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\". That's where RAG (Retrieval-Augmented Generation) comes in.\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"gridLayout\",\"attrs\":{\"colWidths\":[50,50],\"fullWidthBlock\":false},\"content\":[{\"type\":\"gridCell\",\"attrs\":{\"backgroundColor\":\"#0e6051\"},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"What is RAG (in simple terms)?\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"RAG is a pattern where an LLM:\"}]},{\"type\":\"numbered\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Retrieves relevant data\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" from your own sources (SQL, documents, APIs)\"}]},{\"type\":\"numbered\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Augments the prompt\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]},{\"type\":\"text\",\"text\":\" with that data\"}]},{\"type\":\"numbered\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Generates a response grounded in reality\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"In short: \"},{\"type\":\"text\",\"text\":\"RAG = LLM + your database + context injection\",\"marks\":[{\"type\":\"italic\",\"attrs\":{}}]}]}]},{\"type\":\"gridCell\",\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Why RAG matters\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"With RAG:\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Answers are \"},{\"type\":\"text\",\"text\":\"accurate and contextual\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"You can query \"},{\"type\":\"text\",\"text\":\"live systems (like SQL databases)\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"You unlock \"},{\"type\":\"text\",\"text\":\"real business workflows\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Tools used in this implementation\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"LangChain\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"Hugging Face Transformers\"}]},{\"type\":\"bullet\",\"attrs\":{\"indent\":0},\"content\":[{\"type\":\"text\",\"text\":\"SQL database (customer + usage data)\"}]}]}]},{\"type\":\"image\",\"attrs\":{\"id\":\"GeAfp\",\"uploadStatus\":0,\"source\":\"image.custom\",\"showPlaceholder\":false,\"fullWidthBlock\":false,\"resize\":{\"clipType\":null,\"clipPath\":null,\"clipAspectRatio\":null,\"width\":705.0999999999999,\"isAuto\":true},\"src\":\"https:\/\/cdn.gamma.app\/m8bjwpvfx854ine\/517e354f36f34415b397e1676bc93dd0\/original\/RAG.png\",\"meta\":{\"width\":1408,\"height\":768,\"date_file_modified\":\"2026\/03\/30 23:39:29 GMT\",\"aspect_ratio\":1.833,\"has_clipping_path\":false,\"frame_count\":1,\"colorspace\":\"sRGB\",\"has_transparency\":false,\"average_color\":\"#2c4b5b\",\"version_id\":\"K2syA_yDA77Ea_W07j9_Jqm5FVBOUwFG\"},\"name\":\"RAG.png\"}},{\"type\":\"calloutBox\",\"attrs\":{\"variant\":\"note\",\"icon\":true,\"color\":\"#FFFFFF\"},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Use Case: AI Customer Service Agent (with SQL + Actions)\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"User says: \"},{\"type\":\"text\",\"text\":\"\\\"I want to cancel my plan. It's too expensive.\\\"\",\"marks\":[{\"type\":\"bold\",\"attrs\":{}}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"We will:\"}]}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"timeline\",\"options\":{\"orientation\":\"vertical\",\"twoSided\":true,\"hasLine\":true,\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"eIWG6\",\"options\":{}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Query customer + usage data (SQL)\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"BzCWr\",\"options\":{}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Calculate LTV\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"xcqkU\",\"options\":{}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Decide on 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Code)\"}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"outlineBoxesWithLabel\",\"options\":{\"color\":\"#ffa900\",\"cellSize\":20,\"orientation\":\"vertical\",\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"sNJQR\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Install dependencies\"}]},{\"type\":\"codeBlock\",\"attrs\":{\"language\":\"bash\"},\"content\":[{\"type\":\"text\",\"text\":\"# Run this on the command line\\npip install langchain transformers torch sqlalchemy\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"LewvH\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Setup Hugging Face LLM\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"from transformers import pipeline\\nfrom langchain.llms import HuggingFacePipeline\\n\\npipe = pipeline(\\n \\\"text-generation\\\",\\n model=\\\"google\/flan-t5-base\\\",\\n max_length=256\\n)\\nllm = HuggingFacePipeline(pipeline=pipe)\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"rNv3j\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Connect to SQL Database\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"from sqlalchemy import create_engine, text\\n\\nengine = create_engine(\\\"sqlite:\/\/\/customer.db\\\")\\n\\ndef query_db(query, params={}):\\n with engine.connect() as conn:\\n result = conn.execute(text(query), params)\\n return [dict(row._mapping) for row in result]\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"rZdt6\",\"options\":{\"color\":\"#ffa900\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Retrieval Functions (RAG layer)\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def get_customer(customer_id):\\n query = \\\"\\\"\\\"\\n SELECT customer_id, email, plan_type,\\n monthly_fee, tenure_months\\n FROM customers\\n WHERE customer_id = :id\\n \\\"\\\"\\\"\\n return query_db(query, {\\\"id\\\": customer_id})[0]\\n\\ndef get_usage(customer_id):\\n query = \\\"\\\"\\\"\\n SELECT product_name, usage_last_30_days\\n FROM usage\\n WHERE customer_id = :id\\n \\\"\\\"\\\"\\n return query_db(query, {\\\"id\\\": customer_id})\"}]}]}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"outlineBoxesWithLabel\",\"options\":{\"color\":\"#0e6051\",\"cellSize\":20,\"orientation\":\"vertical\",\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"qCsPT\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Business Logic: LTV Calculation\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def calculate_ltv(customer):\\n return customer[\\\"monthly_fee\\\"] * customer[\\\"tenure_months\\\"]\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"KG3I4\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Decision Node (LLM-powered)\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"from langchain.prompts import PromptTemplate\\n\\ndecision_prompt = PromptTemplate(\\n input_variables=[\\\"ltv\\\", \\\"plan\\\", \\\"usage\\\"],\\n template=\\\"\\\"\\\"\\nCustomer LTV: {ltv}\\nPlan: {plan}\\nUsage: {usage}\\n\\nThe customer wants to cancel due to price.\\nShould we offer a discount?\\nAnswer YES or NO and explain briefly.\\n\\\"\\\"\\\"\\n)\\n\\ndef should_offer_discount(ltv, plan, usage):\\n prompt = decision_prompt.format(\\n ltv=ltv, plan=plan, usage=usage\\n )\\n response = llm(prompt)\\n return \\\"YES\\\" in response.upper(), response\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"xvlfh\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Apply Discount (SQL)\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def apply_discount(customer_id, discount):\\n query = \\\"\\\"\\\"\\n UPDATE customers\\n SET discount_percentage = :discount\\n WHERE customer_id = :id\\n \\\"\\\"\\\"\\n query_db(query, {\\\"discount\\\": discount, \\\"id\\\": customer_id})\"}]}]},{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"sgGX_\",\"options\":{\"color\":\"#0e6051\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Send Email Node\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def send_email(to, subject, body):\\n # Mock function (replace with SMTP or service like SendGrid)\\n print(f\\\"Sending email to {to}\\\")\\n print(subject)\\n print(body)\"}]}]}]},{\"type\":\"smartLayout\",\"attrs\":{\"variantKey\":\"outlineBoxesWithLabel\",\"options\":{\"color\":\"#5E98F1\",\"cellSize\":20,\"orientation\":\"vertical\",\"numbered\":true},\"fullWidthBlock\":false},\"content\":[{\"type\":\"smartLayoutCell\",\"attrs\":{\"id\":\"jPknx\",\"options\":{\"color\":\"#5E98F1\"}},\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":4},\"content\":[{\"type\":\"text\",\"text\":\"Logging for KPIs \/ Dashboards\"}]},{\"type\":\"codeBlock\",\"content\":[{\"type\":\"text\",\"text\":\"def log_retention(customer_id, complaint, discount):\\n query = \\\"\\\"\\\"\\n INSERT INTO customer_retention_log (\\n customer_id, complaint_type,\\n discount_offered, timestamp\\n ) VALUES (\\n :id, :complaint, :discount, CURRENT_TIMESTAMP\\n )\\n \\\"\\\"\\\"\\n query_db(query, {\\n \\\"id\\\": customer_id,\\n \\\"complaint\\\": complaint,\\n \\\"discount\\\": discount\\n 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\\\"discount_offered\\\",\\n \\\"discount\\\": discount,\\n \\\"llm_reasoning\\\": explanation\\n }\\n else:\\n # Log without discount\\n log_retention(customer_id, \\\"price\\\", 0)\\n return {\\n \\\"status\\\": \\\"no_discount\\\",\\n \\\"llm_reasoning\\\": explanation\\n }\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":1},\"content\":[{\"type\":\"text\",\"text\":\"What\u2019s happening here? 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